Application Analyst III - Remote / Telecommute

Requirement/Must Have:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2 5 years of experience supporting OneSource Tax Determination applications.
• Experience with Oracle R12 integration and EB Tax.
• Strong understanding of SDLC, system testing, and change control processes.
• Experience with application support, system administration, and incident management.
• Knowledge of user access management, role provisioning, and security controls.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Knowledge of compliance frameworks such as SOX, FDA validation, or similar environments.

Experience:

• 2 5 years of experience supporting OneSource Tax Determination in an enterprise information systems environment.
• Experience supporting SaaS applications and enterprise integrations.
• Experience coordinating with vendors for issue resolution, releases, and upgrades.
• Experience working with compliance, audit, and validation processes.

Responsibilities:

• Provide day-to-day technical support for the OneSource Tax Determination application.
• Perform incident triage, issue escalation, and resolution coordination.
• Manage system availability, performance monitoring, and operational support.
• Administer user access, role provisioning, and deprovisioning.
• Support SSO, authentication, and security-related configurations.
• Monitor and support integrations between OneSource and enterprise systems, including Oracle R12.
• Troubleshoot integration failures and coordinate resolutions with internal teams and vendors.
• Identify and resolve issues related to EB Tax within Oracle R12.
• Act as the primary IT liaison with the vendor for support cases and escalations.
• Review release notes and assess impacts of SaaS releases and updates.
• Coordinate testing, validation, and regression testing activities.
• Ensure compliance with change management, validation, and documentation procedures.
• Maintain system architecture diagrams, configuration records, and support documentation.
• Support risk assessments and mitigation planning for system changes.
• Assist with audits, inspections, and internal reviews related to system controls.
• Participate in cross-functional projects as the OneSource IT subject matter expert.

Should Have:

• Positive attitude and strong team collaboration skills.
• Analytical and problem-solving mindset.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Multitasking and prioritization skills.
• Flexible and adaptable approach to changing business needs.
• Proactive and solution-oriented mindset.

Skills:

• OneSource Tax Determination.
• Oracle R12.
• EB Tax.
• SaaS Application Support.
• System Administration.
• Integration Support and Troubleshooting.
• SSO and Authentication.
• Incident Management.
• Change Management.
• Release Management.
• SDLC.
• System Testing.
• Compliance and Audit Support.
• Documentation and Technical Analysis.

Qualification and Education:

• Bachelor s degree in Computer Science, Information Technology, or a related field.