What are the responsibilities and job description for the Client Success Manager - Remote position at Cynet Health?
Join an award-winning and talented organization that delivers world-class healthcare workforce solutions. Working within a vibrant and passionate team of recruitment and sales professionals, you will bring your energy and enthusiasm to help grow the firm by managing and growing local and regional key accounts in the Travel Healthcare staffing space.
About the Role:
The Healthcare Client Success Manager is a key position, with the primary goal of growing and managing a portfolio of Healthcare accounts in mostly clinical and some allied and nonclinical settings, serving acute care hospitals, outpatient and ambulatory-care centers, skilled nursing facilities, large corporations' onsite clinics, rehabilitation, and sports medicine clinics, and government healthcare facilities.
What will you be doing day to day?
● Build strong client relations and effective working relationships with your clients
● Engage with clients regularly and obtain and update open job orders
● Help recruiters by relaying exact customer needs and opportunities to them
● Review recruiter submissions for compliance with facility requirements
● Maintain a healthy P&L by processing quality submittals and making placements
● Monitor customer satisfaction regularly through quality metrics and client scorecards
● Travel to client sites and attend networking and industry events
● .Assist with confirmation calls and email confirmations to client facilities
● Processing assignment and contract changes as well as extensions, renewals, and terminations.
● Be the overall point of escalation for all current clients and provider issues
● Build a relationship and good rapport with all healthcare providers
● Be the primary interface with all our healthcare providers and ensure maximum retention beyond current contracts.
● Ensures credentialing compliance as per TJC/JCAHO standards.
● Execute and manage referral programs.
● Perform other duties and responsibilities as assigned
Your Experience:
● Bachelor's degree or equivalency in work experience or education
● 5 years in Nurse or Allied health professional sales, staffing, recruiting, or related experience preferred
● Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual
● Track record of hard work, sales success, and strong customer service experience
● Proven, strong phone, written, and verbal communication skills
● Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills
● Must be organized, detail-oriented, highly responsive, and customer-focused
● Adaptability to a demanding business environment with changing business priorities and the ability to perform outstanding work under compressed time pressures
About Cynet Health:
Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission Certified Workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynethealth.com