What are the responsibilities and job description for the Operations Analyst with Payments position at Cyma Systems Inc?
Job Details
Role: Operations Analyst with Payments
Location: Tampa, FL
Note:
· Need Process Analysts with payment operations experience.
· Have worked in BPO/KPO or possess back-office operations experience.
Job Description:
· Operations Analyst with Minimum 2 years’ experience in Payments processing across Swift, SEPA and ACH Payments
· Integration experience working API’s, Host 2 Host and file-based protocols
· Hands on experience working with ISO20022 CBPR messages.
· Serve as primary point of contact for assigned clients during payment onboarding, testing, and Migration
· Ability to Onboard Customer, Jointly test business scenarios, basic trouble shoot and certify customer on the banks platform.
· Support payment file transmissions and reconciliation activities for Wires, ACH, H2H, and API Channels
· Client facing, and presentation skills are a must
· Excellent interpersonal and communication skills to develop and maintain effective relationships with Customer, Customer support team and tech support teams
· Attention to detail and a strong desire to provide high end user experience.
· Analyzes information from varying perspectives, establishes the pivotal element of an issue and reaches a logical conclusion through the process.
· Communicate effectively with internal stakeholders, clients, and technology teams to resolve
· issues promptly.
· Provide training and guidance to clients on payment processes and systems.
· Troubleshoot and escalate connectivity or processing issues through appropriate channels.
· Assist in validating client payment setups and ensuring compliance with payment security standards.
· Execute client migration plans to new payment channels or platforms.
· Coordinate testing schedules, validation, and client sign-off.
· Document migration progress and report milestones to project leadership.
· Maintain accurate client records, documentation, and process logs.