What are the responsibilities and job description for the Data Center Engineer position at CyLogic?
CyLogic is looking for a sharp, reliable Data Center Engineer to help us power secure, high-performance infrastructure every day. If you’re ready to roll up your sleeves and support the backbone of modern IT, we want you on our team.
Responsibilities/Duties:
- Diagnose and solve routine problems and incidents enhancing first-level and or first contact resolution, or in conjunction with level 2 and level 3 teams.
- Installation and support of hardware including but not limited to cabling, servers, rack power and racks.
- Work with senior Data Center staff to create a knowledge base, troubleshooting scripts, and maintain known error documentation.
- Responsible for the secure operation and maintenance of Cloud infrastructure
- Monitor, analyze and troubleshoot LAN, WAN, communications and server performance
- Maintain security of the NOC which includes but may not be limited to maintaining key and lock control for all racks and cabinets and escorting non-employees within secure facilities.
- Respond to user requested submitted through internal ticketing systems.
- Monitor and manage systems performance and capacity
- Monitor and track security compliance
- Track and Maintain IT inventory of all assets
- Basic software and maintenance skills
- Other duties as assigned.
Experience and Core Competencies:
- Technical Certificate or AS degree in Information Systems-Technology related discipline or equivalent experience
- Basic understanding of networks, servers and data center operations
- Customer service and communication skills with the ability to develop good working relationships.
- Ability to work in an organized fashion paying strict attention to detail
- Ability to interpret system and event messages and alerts via monitoring tools, software applications and generated emails.
- Excellent problem solving, analytic, and communication skills
- Active CompTIA Security , ITIL, BICSI Certification Preferred
Physical Requirements:
- Lifting Up to 50 pounds
- Frequent walking, standing, bending.