What are the responsibilities and job description for the Delivery Director – Manufacturing (PW Programs) position at Cyient?
Delivery Director – Manufacturing (Pratt & Whitney Programs)
Locations Supported: East Hartford, CT
The Delivery Director is the senior operational leader responsible for overseeing all manufacturing delivery activities across multiple supporting sites. This role ensures high-quality execution, stable delivery performance, and alignment to customer expectations across a complex, distributed, aerospace manufacturing environment.
Acting as the strategic liaison between site operations, engineering, quality, supply chain, and customer teams, the Delivery Director drives operational excellence, risk mitigation, and continuous improvement to ensure the successful delivery of all contracted scope.
Key Responsibilities
Leadership & Strategy
This position is critical to ensuring consistent delivery excellence across some of our teams most important programs. The Director will play a central role in shaping customer confidence, operational stability, and long-term growth across all manufacturing regions.
Locations Supported: East Hartford, CT
- Middletown, CT
- Windsor, CT
- Columbus, GA
- Oklahoma City, OK
- Dallas, TX
- North Berwick, ME
- Employment Type: Full-Time Citizenship Requirement: U.S. Citizen (due to ITAR and program requirements)
The Delivery Director is the senior operational leader responsible for overseeing all manufacturing delivery activities across multiple supporting sites. This role ensures high-quality execution, stable delivery performance, and alignment to customer expectations across a complex, distributed, aerospace manufacturing environment.
Acting as the strategic liaison between site operations, engineering, quality, supply chain, and customer teams, the Delivery Director drives operational excellence, risk mitigation, and continuous improvement to ensure the successful delivery of all contracted scope.
Key Responsibilities
Leadership & Strategy
- Provide strategic direction and leadership for manufacturing delivery across all supported sites.
- Build and manage a high-performing, cross-functional delivery organization with site-level leaders.
- Drive operational discipline, accountability, and a culture of first-time-quality across all programs.
- Own delivery performance (scope, schedule, cost, and quality) across all manufacturing engagements.
- Track operational KPIs including OTD, backlog, quality escapes, staffing health, productivity, and financial performance.
- Conduct regular delivery reviews with site leadership, customer stakeholders, and internal teams.
- Ensure compliance with ITAR, FAR/DFAR, AS9100, and customer-specific quality and documentation requirements.
- Oversee manufacturing teams in Columbus, GA; Oklahoma City, OK; Dallas, TX; North Berwick, ME; East Hartford, Middletown, and Windsor, CT.
- Visit sites regularly to assess performance, support escalations, and reinforce delivery objectives.
- Identify site-specific risks, resource challenges, and capacity constraints; develop mitigation and recovery plans as needed.
- Serve as the primary senior point of contact for Manufacturing delivery leadership.
- Lead recurring customer engagement meetings, performance reviews, and contract discussions.
- Drive transparency, rapid issue resolution, and trust through proactive communication and alignment.
- Own P&L performance for all aligned programs.
- Ensure accurate staffing, forecasting, invoicing, and financial reporting.
- Lead planning for growth opportunities, contract expansions, change orders, and new scope negotiations.
- Champion continuous improvement initiatives to increase throughput, reduce quality escapes, and streamline workflow.
- Standardize delivery processes, reporting mechanisms, and governance across all sites.
- Promote Lean, Six Sigma, and root-cause/corrective-action (RCCA) culture within the manufacturing teams.
- Bachelor’s degree in Engineering, Operations, Manufacturing, or a related field (Master’s preferred).
- 10 years of experience in aerospace manufacturing leadership roles; direct Pratt & Whitney experience strongly preferred.
- Proven track record overseeing multi-site delivery or manufacturing operations.
- Strong understanding of aerospace manufacturing processes, quality systems, and regulatory requirements.
- Demonstrated success in P&L ownership, financial planning, forecasting, and operational metrics.
- Exceptional leadership, communication, and customer-facing skills.
- U.S. Citizenship required.
- Lean/Six Sigma certification (Green or Black Belt).
- Experience in engine assembly, rotating hardware, fabrication, machining, inspection, or repair & overhaul.
- Prior experience managing large-scale cross-functional teams in a matrixed environment.
- Strong ability to drive alignment, influence stakeholders, and manage complex escalations.
This position is critical to ensuring consistent delivery excellence across some of our teams most important programs. The Director will play a central role in shaping customer confidence, operational stability, and long-term growth across all manufacturing regions.