What are the responsibilities and job description for the Google CCAI – Contact Center AI Tech Lead(10+ years Minimum Required) position at Cygnus Professionals Inc.?
Mandatory Experience:
- Google CCAI (Google Contact Center AI)
- Strong Contact Center domain experience
Responsibilities:
Minimum 10 years of experience Required
- Design and develop AI applications and infrastructure for the Contact Center platform.
- Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies.
- Stay current with the latest AI trends and technologies, especially Google GCP or Azure AI for Contact Center.
- Create and maintain AI models and algorithms.
- Conduct AI research to improve existing systems and develop new technologies.
- Identify opportunities for AI solutions within the organization and propose strategic plans.
- Train team members and stakeholders on AI and its applications.
- Ensure compliance with data privacy regulations in AI applications.
- Monitor the performance of AI systems and make necessary adjustments.