What are the responsibilities and job description for the Salesforce WFM and Salesforce (FSL) - W2 ONLY position at Cygnus Professionals Inc.?
We are seeking an experienced Salesforce Workforce Management Business Development Consultant. The ideal candidate will have a strong combination of Salesforce Workforce Management domain expertise, workflow automation experience, telecom industry understanding, client relationship management, and solution consulting capabilities.
This role will focus on driving business opportunities, engaging with client stakeholders, identifying transformation initiatives, and supporting workforce management and automation solution positioning across field operations and service delivery organizations.
Key Responsibilities
Drive business development initiatives related to Salesforce Workforce Management, Automation, and Field Service solutions
Engage with Charter/Spectrum business and technology stakeholders to identify digital transformation and workflow automation opportunities
Support solution positioning, proposal development, client presentations, and strategic account growth
Collaborate with delivery, architecture, automation, and sales teams to develop scalable workforce management solutions
Identify opportunities for process automation, workflow optimization, technician productivity improvements, and operational efficiency
Support pre-sales activities including requirement gathering, workshops, demos, solution discussions, and RFP responses
Work closely with Salesforce and partner teams to align automation and workforce management solutions with business objectives
Understand customer pain points related to scheduling, dispatch, field operations, work order management, and service delivery
Promote solutions leveraging Salesforce Flows, Workflow Automation, Service Cloud, and Field Service Lightning (FSL)
Coordinate with offshore/onshore teams for solution planning and execution support
Required Skills
Strong experience in Salesforce Workforce Management and Salesforce Field Service Lightning (FSL)
Experience with Salesforce Automation, Workflow Rules, Salesforce Flows, and Service Cloud
Strong understanding of workforce scheduling, dispatch, field operations, and business process automation
Experience in business development, pre-sales, or solution consulting roles
Telecom or Cable industry experience preferred
Excellent client-facing communication and presentation skills
Experience working with enterprise clients and large transformation programs
Ability to identify automation-driven operational improvements and business value
Strong stakeholder management and consultative selling skills
Preferred Qualifications
Salesforce certifications preferred
Experience supporting Charter/Spectrum or telecom clients is a plus
Knowledge of REST API integrations, enterprise workflows, and automation frameworks
Experience with Agile delivery methodologies