Help Desk Analyst - US

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

We’re hiring an experienced IT Administrator / Helpdesk Analyst to join our internal IT team in NYC. This person will be the first line of support for end-user issues and a key player in keeping our IT operations smooth, secure, and responsive.

You’ll work hands-on with hardware, software, and conferencing solutions, supporting a dynamic, fast-paced user base. If you’re proactive, customer-focused, and thrive under pressure, we want to hear from you.

RESPONSIBILITIES

• Serve as the primary point of contact for IT support issues, including hardware, software, and network troubleshooting.
• Provide expert-level support for macOS and Windows systems, including device setup, maintenance, and troubleshooting.
• Administer and manage endpoints using Jamf Pro and other MDM tools.
• Support common SaaS tools including Google Workspace, Zoom, Slack, and Microsoft 365.
• Provide support for conference room solutions (Neat, Logitech) and ensure AV readiness for executive meetings, training rooms, and All Hands events.
• Monitor and triage support tickets via Jira and escalating when appropriate.
• Assist with user lifecycle management (onboarding/offboarding), device inventory, and access provisioning.
• Ensure compliance with endpoint security policies and assist in security response procedures.
• Document processes, troubleshooting steps, and internal knowledge base content.
• Collaborate with IT and Security to improve systems, tools, and user experience.

REQUIRED QUALIFICATIONS:

• 5 years of IT support or helpdesk experience in a startup or rapid-growth environment.
• Advanced proficiency in macOS troubleshooting and administration.
• Strong experience supporting Windows desktops and laptops.
• Hands-on experience with Jamf Pro and other mobile device management platforms.
• Familiarity with Google Workspace, Slack, Zoom, Microsoft 365, and related SaaS tools.
• Experience with identity and access management tools (Okta, Active Directory).
• Working knowledge of basic networking (DNS, DHCP, VPN)
• Proven ability to multitask and prioritize in high-volume, high-pressure environments.
• Excellent communication and customer service skills.
• Local to NYC and able to work onsite 3–4 days per week.

COMPENSATION INFORMATION:

Compensation Range: $90,000-$100,000.

The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.

This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.

Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance