What are the responsibilities and job description for the Instrumentation Technician / Sales Support Specialist position at Cyclops Process Equipment?
Company: Cyclops Process Equipment
Industry: Water & Wastewater Instrumentation
Location: Central New York / Syracuse Area
Job Type: Full-Time
Compensation: Competitive Salary Based on Experience Performance Incentives
About Cyclops Process Equipment
Cyclops Process Equipment is a growing water and wastewater instrumentation company providing instrumentation solutions, system integration, startup services, troubleshooting, and technical support for municipal and industrial customers. We work closely with treatment plants, pump stations, engineers, contractors, and operators to deliver reliable instrumentation and process control solutions.
We are looking for a motivated, hands-on professional who enjoys both technical fieldwork and customer interaction. This is a hybrid role combining instrumentation technician responsibilities with sales and customer support activities.
Position Summary
The Instrumentation Technician / Sales Support Specialist will be responsible for instrumentation startup, troubleshooting, panel and system assembly, field service support, and assisting customers with technical solutions. This individual will also support outside sales efforts by working directly with customers on-site, identifying opportunities, and helping develop long-term customer relationships.
This is an excellent opportunity for someone who enjoys solving technical problems, working independently, and growing into a larger technical sales or operations role within a growing company.
Key Responsibilities
Technical & Field Responsibilities
- Perform startup and commissioning of water and wastewater instrumentation systems
- Troubleshoot instrumentation, control panels, telemetry systems, and process equipment
- Build and assemble instrumentation systems and control packages
- Configure and test instrumentation prior to shipment or installation
- Perform field service and on-site customer support
- Assist customers with diagnosing operational and instrumentation issues
- Coordinate with contractors, operators, and engineers during project startup
- Document service activities and maintain organized records
Sales & Customer Support Responsibilities
- Support outside sales efforts through technical customer interaction
- Assist with customer site visits and product demonstrations
- Help identify opportunities for additional equipment, upgrades, and services
- Develop strong working relationships with municipal and industrial customers
- Provide technical recommendations and application assistance
- Support quoting and follow-up activities when needed
Qualifications
- Experience with water/wastewater instrumentation, controls, SCADA, telemetry, or electrical systems preferred
- Mechanical and electrical troubleshooting ability
- Ability to read wiring diagrams and technical drawings
- Comfortable working both in the field and in a shop/office environment
- Strong communication and customer service skills
- Self-motivated and dependable
- Ability to work independently and manage multiple responsibilities
- Valid driver’s license with ability to travel to customer sites
Preferred Experience
- Water/wastewater treatment plant experience
- PLC, VFD, telemetry, or pump control experience
- Instrumentation startup or commissioning experience
- Industrial electrical or controls background
- Technical sales or customer-facing experience
Compensation & Benefits
- Competitive compensation based on experience
- Performance and sales incentive opportunities
- Vehicle allowance
- Paid training and career growth opportunities
- Opportunity to grow into expanded technical sales or leadership responsibilities
- Stable long-term opportunity within a growing company
Why Join Cyclops Process Equipment?
Cyclops Process Equipment offers a dynamic work environment where no two days feel the same. You’ll work on diverse tasks and develop a broad skill set. This role offers a unique combination of technical field work, system building, troubleshooting, and customer interaction. You’ll work directly with real-world municipal and industrial projects while helping customers solve critical operational challenges.
We are looking for someone who wants to grow with the company and become a key long-term part of our team.