What are the responsibilities and job description for the Customer Experience & Membership Associate (CBX) position at Cyclebar Castro Valley?
Customer Experience & Membership Associate (CBX)
CycleBar Castro Valley
Castro Valley, CA
Part-Time
About CycleBar Castro Valley
CycleBar Castro Valley is a locally owned boutique indoor cycling studio focused on creating an incredible rider experience and a welcoming community. Every interaction matters, and our CBX team is at the heart of making members feel valued from the moment they walk through our doors.
We're looking for an energetic, outgoing, and customer-focused team member who enjoys connecting with people, thrives in a fast-paced environment, and is excited to help grow our studio.
What You'll Do
As a Customer Experience & Membership Associate (CBX), you'll be responsible for creating exceptional experiences while supporting membership growth and day-to-day studio operations.
Responsibilities include:
- Welcome members and first-time riders with exceptional customer service.
- Check riders into class and prepare the studio before each ride.
- Build relationships with members and create a fun, welcoming community.
- Introduce prospective members to CycleBar memberships, class packages, and promotions.
- Follow up with leads and existing members by phone, text, and email.
- Help achieve membership sales goals through genuine conversations and outstanding service.
- Support studio events, themed rides, and community outreach.
- Process retail purchases and maintain attractive merchandise displays.
- Clean and reset the studio between classes, including wiping down bikes, organizing equipment, restocking supplies, and preparing the studio for the next ride.
- Maintain a clean, organized, and presentation-ready studio, lobby, restrooms, and front desk that reflects CycleBar Castro Valley's high standards.
- Work closely with instructors and the management team to deliver an exceptional member experience.
What We're Looking For:
- Friendly, positive, and confident personality.
- Excellent communication and customer service skills.
- Comfortable talking with new people and recommending memberships.
- Organized, dependable, and able to multitask.
- Comfortable using computers, tablets, and mobile apps.
- Ability to work evenings, weekends, and occasional holidays.
- Previous experience in retail, hospitality, fitness, sales, or customer service is preferred.
- Passion for health, fitness, and building community is a plus.
- Takes pride in maintaining a clean, organized, and professional environment.
- Willing to jump in wherever needed to help the team and deliver a five-star member experience.
- Able to lift up to 30 pounds and remain on your feet for extended periods during shifts.
Compensation & Benefits
- Competitive hourly pay.
- Uncapped commission opportunities.
- Performance bonuses and incentives.
- Complimentary CycleBar membership.
- Employee discounts on retail.
- Flexible scheduling.
- 401(k).
- Growth opportunities within the studio.
Why You'll Love Working Here
At CycleBar Castro Valley, you're more than a front desk employee. You'll help create the energy people remember long after class ends. If you enjoy meeting new people, working with an upbeat team, and making a positive impact every day, we'd love to meet you.
Pay: $18.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $18