What are the responsibilities and job description for the Failure Analysis Engineer position at Cybotic System?
Essential Duties and Responsibilities:
- Develop and maintain overall technical relationships with customers.
- Visit customers frequently to help design products with high performance and low cost recommendations. Secure design wins and provides customer feedback to internal teams.
- Work with the quality team (QE) and address quality issues locally.
- Conduct testing to replicate failure, inspect product and perform preliminary failure analysis upon request.
- Provide customer service to solve complex interconnect problems and technical inquiries
- Provide technical marketing support for the development and implementation of products
- Prepare materials and participate in product presentations
- Assist with the development and growth of our company and our engineering resources.
- Continually provide feedback as to how products or services can be improved to enhance our customer’s experience.
- Some travel will be required.
- Handle any other tasks assigned by the reporting manager
Note : The majority of the work is expected to involve failure analysis, testing and validation, close internal coordination with QE, engineering, and product teams, and translating customer issues into clear internal action items. From this perspective, the role is considered internally heavy with customer touchpoints, rather than a true externally driven customer ownership position.