What are the responsibilities and job description for the kore.ai solution architect position at CyberX Info System?
ROLE / TITLE: Kore.ai Solution Architect
RESPONSIBILITIES
· Work closely with the client teams to define and architect the solution for our clients on Kore.ai XO platform. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client's expectations delivering tangible business value to our clients.
· The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
· Build high level chatbot architecture with backend integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
· Have migration and upgrade experience in various of Kore.ai.
· Should have exposure in multiple Conversational AI platforms and experience in evaluating different Conversational AI platforms against customer requirement.
· Review and integrate the technical architecture requirements.
· Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
· Provide input into final decisions regarding hardware, network products, system software and security.
· Experience to various backend systems like ServiceNow, Salesforce, IVR, Amazon Lex, ASR/TTS systems is a plus.
MUST HAVE SKILLS
· Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
· Working experience in Kore.ai AI platforms (XO 10.x and 11.x)
· Should have excellent communication and presentation skills.
· Should have good experience in Prompt Engineering, GenAI, LLMs etc.,
· Work autonomously and be comfortable building projects from start to finish.
· Work and delivery programs in a global delivery model.
· Skill - NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API's.
OTHER SKILLS WE'D APPRECIATE
· Lead, collaborate and work efficiently amongst a team of developers and designers.
· Willing to travel as required.
· Knowledge and expertise in Kore.AI will be an added advantage.
LOCATION - Malvern, PA
EXPERIENCE REQUIRED
· Overall exp: 8-12 Years
· Relevant skill exp: 4-6 Years
EDUCATION QUALIFICATION:
· BS in Engineering or Computer Science