What are the responsibilities and job description for the IT Services Coordinator position at CybertronIT?
Are you a master of keeping things organized and running smoothly? Do you thrive in a fast-paced environment where juggling schedules, talking with clients, and keeping the team on track is all in a day’s work? If you love coordinating moving parts and being the go-to person in the middle of the action, this could be the perfect role for you.
CybertronIT is looking for an IT Services Coordinator & Dispatcher to join our in-office team in Wichita, KS. This is a key position that helps keep our IT services running like a well-oiled machine. You'll work closely with clients and our internal tech team to ensure support tickets are assigned efficiently, schedules are managed, and nothing slips through the cracks.
What You’ll Do:
- Be the central point of communication between clients and our tech team.
- Receive incoming service requests (via phone, email, or portal) and prioritize them based on urgency and impact.
- Schedule and dispatch technicians for on-site and remote support.
- Monitor open tickets and follow up to ensure timely resolution.
- Communicate with clients about appointment times, progress updates, and resolution timelines.
- Work with techs to confirm availability, manage workload, and shift priorities when needed.
- Assist in coordinating resources and equipment for projects or service calls.
- Keep accurate records in our ticketing system and ensure documentation is consistent and complete.
What We’re Looking For:
- A natural communicator who enjoys helping people and keeping things organized.
- Strong multitasking and time-management skills—you’ll be balancing a lot at once.
- Friendly, patient, and professional demeanor in client conversations.
- Sharp attention to detail—you notice the small stuff and know it matters.
- Experience with dispatching, coordinating services, or working in an MSP or IT environment is a big plus.
- Tech-savvy and comfortable learning new systems and software.
Qualifications:
- Previous experience in dispatch, coordination, or customer service roles (IT industry preferred).
- Familiarity with service ticketing systems (like ConnectWise, Autotask, or similar) is a plus.
- Excellent organizational and communication skills—both written and verbal.
- Ability to work well under pressure and adapt to changing priorities.
Perks & Benefits:
- Full-time, on-site role in our Wichita, KS office
- Competitive pay based on experience
- Health and dental insurance
- Paid time off (PTO) and holiday pay
- 401(k) retirement plan
- A supportive, team-friendly work environment with room to grow
If you’re ready to be the heartbeat of our IT services operation and love helping a great team stay on top of their game—we’d love to meet you. Apply today and be part of the CybertronIT crew!
Salary : $32,000 - $40,000