IT Vendor Manager - 25-74602

Job Description:

As an IT Vendor Manager, you will play a key role in managing IT vendor relationships, ensuring contract compliance, and supporting strategic sourcing initiatives. The ideal candidate will have a strong background in IT vendor management, contract oversight, and risk mitigation.

Responsibilities:

IT Vendor Relationship Management:

• Develop and maintain strong relationships with key IT vendors and service providers.
• Serve as the escalation point for vendor-related issues and disputes.
• Facilitate regular vendor performance and business reviews.

IT Agreement & SLA Oversight:

• Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).
• Ensure alignment with legal, financial, and operational standards.
• Monitor compliance with SLAs, KPIs, and contractual obligations.
• Collaborate with legal and procurement teams to ensure enforceable and favourable contract terms.

IT Financial & Risk Management:

• Track vendor spend and ensure alignment with IT budgets and forecasts.
• Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.
• Support audits and compliance initiatives related to vendor engagements.

Change and Issue Management:

• Log and track vendor-related issues, escalations, and change requests.
• Coordinate resolution of service disruptions or contract disputes.
• Document change control approvals for IT services or infrastructure.

Stakeholder Communication:

• Schedule and document vendor meetings, demos, and onboarding sessions.
• Communicate vendor updates, risks, and contract changes to stakeholders.
• Other duties as assigned.

Minimum Qualification:

• Graduation from an accredited four-year college or university and a minimum of two years of full-time relevant work experience.

The hourly range for roles of this nature are $45.00 to $55.00/hr. Rates are heavily dependent on skills, experience, location, and industry.