What are the responsibilities and job description for the Customer Success Manager position at CyberStreams?
Founded in 1999, CyberStreams is a comprehensive technology solution provider, dedicated to delivering reliable and professional IT services to businesses in the Greater Seattle and Austin metroplex areas. Our team of skilled IT professionals specializes in providing fast, responsive support and expert solutions tailored to meet business needs effectively. We prioritize clear communication, security against cybersecurity threats, and customer satisfaction, offering guarantees such as fast response times and a 90-day money-back policy. From cloud services to data backup, CyberStreams is committed to partnering with businesses to deliver IT services that align with their goals while remaining within budget.
CyberStreams is seeking a full-time Customer Success Manager for an on-site role located in Seattle, WA. The primary responsibilities include building and maintaining strong relationships with clients to ensure satisfaction, retention, and success. The Customer Success Manager will proactively address customer needs, provide guidance on technical solutions, analyze customer feedback to improve services, and collaborate with internal teams to resolve any issues. Regularly interacting with customers, the role emphasizes ensuring their business success and identifying opportunities for growth and service improvements.
- Strong interpersonal and relationship-building skills to foster customer trust and engagement.
- Proficiency in customer service and a focus on delivering high levels of customer satisfaction.
- Analytical skills to assess customer needs, monitor performance metrics, and identify improvement opportunities.
- Experience with customer retention strategies and fostering long-term client partnerships.
- Ability to solve problems effectively and support business processes through reliable communication and collaboration.
- Excellent problem-solving skills and a proactive approach to addressing challenges.
- Bachelor’s degree in Business, Communications, or a related field is preferred, along with prior experience in a customer success or support role.