What are the responsibilities and job description for the Project Support Specialist position at Cyberstar, LLC?
Overview
Project Support Specialist
Stafford, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The Project Support Specialist provides direct support to a National Park Service (NPS) contracting team project manager, contributing to the successful delivery of initiatives that impact park operations nationwide. This role focuses on developing clear, effective training materials, communication products, and business process documentation to support NPS park staff in adopting new tools, systems, or workflows.
The ideal candidate is a strong writer and communicator who can translate complex concepts into practical, user-friendly guidance for a diverse, field-based workforce.
Responsibilities
Project & Program Support
- Support the project manager in planning, coordination, and execution of project activities
- Track action items, deliverables, and timelines to ensure project milestones are met
- Assist in stakeholder coordination across NPS regions, parks, and program offices
Training & Documentation Development
- Develop training materials, including user guides, job aids, presentations, and reference documents
- Translate technical or complex processes into clear, accessible content for non-technical audiences
- Support development of training strategies and rollout plans for park staff
Communications
- Draft and edit internal communications, including announcements, updates, FAQs, and newsletters
- Develop messaging that supports change management and user adoption
- Ensure consistency in tone, branding, and clarity across all communication products
Business Process & Practice Support
- Document current and future-state business processes and workflows.
- Help define and standardize business practices across parks and regions.
- Identify opportunities to improve efficiency, clarity, and usability of processes.
Stakeholder Engagement
- Gather input and feedback from park staff and subject matter experts.
- Incorporate user feedback into training materials and process improvements.
- Support meetings, workshops, and working sessions (agenda development, notes, follow-ups).
Qualifications
- Bachelor’s degree in communications, public administration, business, or related field.
- 2 years of relevant experience supporting projects, programs, or operations.
- Must be able to obtain a Public Trust
- Must be a U.S. citizen
Preferred Qualifications:
- Experience supporting federal agencies or public sector clients.
- Familiarity with change management or communications strategies.
- Experience working with field-based or operational staff (e.g., facilities, maintenance, park operations).
- Understanding of business process mapping or continuous improvement practices.
Knowledge, Skills and Abilities:
- Strong writing and editing skills, with the ability to tailor content to different audiences.
- Experience developing training materials or documentation.
- Ability to manage multiple priorities and work independently.
- Strong organizational skills and attention to detail.
- Experience with tools such as SharePoint, PowerPoint, or training platforms.
- Written and verbal communication.
- Content development and storytelling.
- Stakeholder engagement.
- Organization and project coordination.
- Critical thinking and problem-solving.
- Ability to collaborate effectively with both technical and non technical stakeholders.
How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Cyberstar, LLC