What are the responsibilities and job description for the Senior ServiceNow Consultant position at Cyberobotix?
Job Title: Senior ServiceNow Consultant
Location: Baltimore, MD – Onsite, 5 days/week
Type: Contract
Client: Federal Client
Openings: 5 positions (3 Senior, 2 Junior)
Role Overview:
We are seeking both Senior and Junior ServiceNow Consultants to support a Federal client in Baltimore, MD. The consultant will work onsite and collaborate with cross-functional teams to develop, configure, and enhance ServiceNow modules. This role requires strong hands-on implementation skills, excellent communication abilities, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Design, configure, and implement ServiceNow modules based on business requirements.
- Support enhancements, workflows, catalog items, UI policies, integrations, and automation.
- Collaborate with stakeholders and technical teams to define technical solutions.
- Troubleshoot ServiceNow issues and ensure best practices are followed.
- Prepare technical documentation and participate in Agile ceremonies.
- Ensure compliance with federal security and development standards.
Required Skills:
- Strong hands-on experience with ServiceNow development and configuration.
- Experience with modules such as ITSM, Incident, Problem, Change, Catalog, CMDB, and Workflow/Flow Designer.
- Ability to gather requirements, convert them into technical designs, and complete implementation.
- Strong understanding of JavaScript, REST/SOAP integrations, and platform administration.
- Excellent communication and client-facing skills.