What are the responsibilities and job description for the Customer Success Manager position at CyberMaxx?
At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.
We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls. By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.
At CyberMaxx, we value humility, transparency, intellectual curiosity, and a customer first approach.
We are looking for a technically proficient and proactive Customer Success Manager with a strong drive for results. A CSM will be a key advocate for our customers, ensuring they derive maximum value from CyberMaxx. The primary focus will be to build and maintain strong, long-lasting customer relationships, driving customer satisfaction, retention and growth.
A strong understanding of the customer success lifecycle is essential for this role. The ideal candidate will have experience in mapping and managing the customer journey—from onboarding and adoption to renewal and expansion. You should be able to identify key touchpoints, anticipate customer needs, and implement proactive strategies that drive engagement, retention, and long-term value. Familiarity with customer success metrics, feedback loops, and cross-functional collaboration is critical to ensuring a seamless and impactful customer experience.
What You Will Do:
- Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel.
- Strategic Thinking: Identifying areas for growth and long-term success.
- Relationship Management: Establish and nurture strong relationships with key stakeholders. The CSM is the main point of contact for customer inquiries and concerns.
- Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
- Analysis: Identify trends and areas for improvement through analysis of customer data.
- Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.
What We Are Looking For:
- 3 years of experience in a customer facing role post-sales role within the cybersecurity industry.
- MDR or cybersecurity services experience is a plus
- Excellent communications and interpersonal skills
- Strong problem-solving abilities and a pro-active mindset
- BA/BS degree or equivalent work experience
- Ability to thrive in a fast-paced, high growth, and rapidly changing environment.
- Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives.
- Ability to collaborate cross-functionally
- Project management experience is also preferred
Some Of What We Offer
- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long-Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
- 10 annual, paid holidays
CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.