What are the responsibilities and job description for the Systems Engineer position at CyberData Technologies Career Center?
Job Title: Systems Engineer
Location: Rockville, MD
CyberData Technologies seeks a Systems Engineer to manage and enhance the ServiceNow platform, ensuring seamless operations and optimal performance to meet organizational needs.
Responsibilities:
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Administer and manage the ServiceNow SaaS-based platform, ensuring reliability and efficiency.
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Identify opportunities for platform improvement and optimization, tailoring solutions to organizational requirements.
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Configure new modules, features, and workflows to support evolving business needs.
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Oversee the ServiceNow change request process, ensuring compliance with organizational policies.
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Integrate ServiceNow with other enterprise systems to enhance operational workflows and data sharing.
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Perform regular system updates, patches, and backups in line with NIH security guidelines and best practices.
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Monitor and troubleshoot the ServiceNow environment to resolve operational issues and maintain performance.
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Develop and deliver training sessions for end-users and administrators to maximize platform utilization.
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Maintain comprehensive documentation, including system changes, user rights, and operational procedures.
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Provide ongoing technical support for ServiceNow-related issues.
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Ensure timely resolution of incidents and requests to meet service-level agreements (SLAs).
Qualifications:
Experience:
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Minimum of five (5) years of experience in ServiceNow administration and development.
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Hands-on experience configuring ServiceNow modules and integrating with external systems.
Technical Expertise:
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Proficiency in ServiceNow platform capabilities, including CMDB, Incident Management, and Workflow Automation.
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Familiarity with scripting languages (JavaScript, GlideScript) and APIs for customization.
Certifications (Preferred):
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ServiceNow Certified System Administrator (CSA)
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ServiceNow Certified Application Developer (CAD)
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ITIL Foundation Certification
Skills:
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Strong problem-solving and troubleshooting capabilities.
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Excellent communication and training delivery skills.
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Detail-oriented with a focus on documentation and compliance.