Clinic Infrastructure Engineer

Job Title: Senior Network Administrator 

Location: Rockville, MD

CyberData Technologies is seeking a highly skilled Senior Network Administrator to provide primary support for the clinic’s high-availability IT infrastructure and operations. This role requires a strong understanding of network administration, clinical IT systems, and high-availability environments, along with extensive technical expertise and problem-solving capabilities.

Responsibilities:

Network Administration and IT Operations:

• Support the installation, implementation, troubleshooting, and maintenance of WANs and LANs across the agency.

• Design and manage WAN infrastructure and related processes.

• Provide production support for the network, including day-to-day operations, monitoring, and problem resolution.

• Identify, diagnose, and resolve network issues at the second level of support.

• Coordinate with circuit and hardware vendors during the resolution process.

• Escalate and communicate status updates to agency management and internal customers.

• Provide 24/7 monitoring and support for the clinic’s critical systems, including after-hours response for urgent issues.

Clinic IT Infrastructure Management:

• Manage and monitor the clinic’s high-availability IT infrastructure, including Nutanix clusters running Acropolis (AHV) and Nutanix Files Storage.

• Maintain clinic systems across production and disaster recovery sites.

• Support clinical IT systems, including configuration and ongoing maintenance.

• Address IT-related issues within defined response times as outlined in the Service Level Agreement (SLA).

• Ensure compliance with NIH security standards, applying updates, and managing exemption waivers when necessary.

• Maintain accurate logs for vendor access and perform regular system backups.

System Maintenance and Security:

• Apply security updates and patches following NIH remediation timelines and clinic SOPs.

• Ensure adherence to FDA guidelines for updates to approved systems.

• Perform after-hours and weekend system maintenance with proper authorization.

• Conduct regular Continuity Plan testing and prepare findings for reports.

• Support database and backup administrators as needed.

• Maintain clinic systems inventory in the Configuration Management System (CMS) and track all changes per change management guidelines.

Assessment and Reporting:

• Complete monthly, quarterly, bi-annual, and annual tasks for Security Assessment & Accreditation (SA&A).

• Prepare reports to maintain system Authorization to Operate (ATO).

• Review daily clinic infrastructure emails and act on system alerts and notifications.

• Conduct system audits and provide findings to maintain operational integrity.

Qualifications:

Experience:

• Minimum 7 years of experience working in high-availability environments.

• Proven expertise in managing IT infrastructure, Nutanix HCI (AOS, Acropolis AHV, Nutanix Files, DR solutions), and VMware.

• Extensive experience with PowerShell, scripting, Active Directory, Microsoft Windows Servers (2012-2022), and SQL.

• Solid understanding of fiber networking and communication protocols.

Skills:

• Strong problem-solving and troubleshooting skills in network and system administration.

• Ability to balance operational and project demands in a high-pressure environment.

• Excellent communication skills to engage with technical staff, clinicians, and management.

Certifications:

• Required/Preferred Certifications:

  • CompTIA

  • ITIL Foundation

  • Microsoft Certified Systems Engineer (MCSE)

  • Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)

  • Nutanix Certified Associate (NCA)

  • Nutanix Certified Master - Multicloud Infrastructure (NCM-MCI)

  • Nutanix Certified Professional - Unified Storage