What are the responsibilities and job description for the Help Desk 1 position at CyberCore Technologies?
Job Description
The Level 1 Help Desk Specialist shall possess the following capabilities:
Utilize work aids to resolve tickets at lowest level of support
Receive, triage, and route tickets to Tier 2 Help Desk accordingly
Compile and organize data for monthly status reports
Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
Assist users with account creation, accessing and using IT systems
Update Standard Operating Procedure documents to adapt to new system functionality or configuration changes
Analyze, log and track issue and problem tickets related to Intelink application
Provide trend analysis and metrics to the Government based on gather data and monthly status reports
Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
Provide daily written and oral communications, make recommendations for improving documentation
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Required Skills
One (1) year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field
Three (3) years of Help Desk experience with an Associate degree
Five (5) years of Help Desk Experience with a High School Dipolma.
DOD 8570 Compliance with IAT Level 1 is required
Active TS/SCI security clearance with a current polygraph is required
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Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
Health Insurance to ensure you and your family stay healthy and well.
Dental and Vision Insurance for preventive and routine care.
Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
Paid Parental Leave for new parents to focus on family.
Tuition Reimbursement to support your professional growth and education.
A 401(k) plan with a company match to help you plan for your future.
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $60,000 - $116,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
,
About CyberCore Technologies
With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.
The Level 1 Help Desk Specialist shall possess the following capabilities:
Utilize work aids to resolve tickets at lowest level of support
Receive, triage, and route tickets to Tier 2 Help Desk accordingly
Compile and organize data for monthly status reports
Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
Assist users with account creation, accessing and using IT systems
Update Standard Operating Procedure documents to adapt to new system functionality or configuration changes
Analyze, log and track issue and problem tickets related to Intelink application
Provide trend analysis and metrics to the Government based on gather data and monthly status reports
Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
Provide daily written and oral communications, make recommendations for improving documentation
,
Required Skills
One (1) year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field
Three (3) years of Help Desk experience with an Associate degree
Five (5) years of Help Desk Experience with a High School Dipolma.
DOD 8570 Compliance with IAT Level 1 is required
Active TS/SCI security clearance with a current polygraph is required
,
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
Health Insurance to ensure you and your family stay healthy and well.
Dental and Vision Insurance for preventive and routine care.
Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
Paid Parental Leave for new parents to focus on family.
Tuition Reimbursement to support your professional growth and education.
A 401(k) plan with a company match to help you plan for your future.
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $60,000 - $116,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
,
About CyberCore Technologies
With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.
Salary : $60,000 - $116,000