Network Services Technician

The Network Services Technician is responsible for overseeing the timely coordination and completion of network service calls and field deployments. This position is a W-2 full-time, FLSA-qualifying position, reporting directly to the Network Services Manager. The responsibilities, duties and expectations of the role include, but are not limited to, the following:

Summary

The Network Services Specialist is involved in the day-to-day interface between the Service Department and the client, successfully addressing all Network, WiFi and Surveillance camera related issues in the Field.

PRIMARY RESPONSIBILITIES:

• Supports and contributes to the absolute highest level of service and care of our clients, working in a professional, organized and timely manner moving between priorities
• Exhibits strong communication skills and takes ownership of timely follow-up with clients, builders, vendors and employees
• Solid knowledge of Internet and TCP/IP Networking / Troubleshooting. Understanding of Wireless standards and applications. VPN applications. NVR / DVR Surveillance camera systems.
• Proficient in Apple iOS and MacOS devices
• Resolves and troubleshoots network issues on active job sites and a client’s residence as needed
• Supports multiple areas of the business, as needed; including installation of network and camera hardware, including trim, final installation, and configuration phases (production and service)
• Accurately documents device changes/updates pertaining to all Client Master I/O’s. Performs quality network and WiFi performance analysis of each network at varying times while on site at a project or during a service call
• Equipped with appropriate tools for Networking Service responsibilities (Laptop/Adapters, Cabling Tools, Rack/Install Tools, etc)
• Champions efficiency, by continually staying up-to-date with evolving Network, Surveillance and WiFi standards. Maintaining and executing established Cyber Network Standards while looking for ways to improve Network Services
  
  
  

Universal Expectations:

• Performs duties in an independent and expeditious manner, without additional supervision; seeking guidance and direction from the Network Services Manager or company leadership on major issues, as necessary
• Displays a positive, professional, cooperative relationship with both clients and colleagues. Respecting the confidentiality of client and company information.
• Makes optimal use of his/her own time during all working hours, is able to recognize and address priorities
• Demonstrates good planning skills; which align with overall company goals
• Shows commitment to Cyber Core Values (Listen, Grow, Trust, Work, Chill) and proactively incorporates them into communication and decision making
  
  
  

Qualifications:

• Degree or Certifications in Networking or a related field preferred
• Hands on experience installing and troubleshooting network devices and hardware required
• Strong problem solving and communication skills required
• Experience in residential service, specifically high-end, is a plus
• Drivers license and ability to be added to company auto insurance required
  
  
  

Benefits:

• 401(k)/Roth IRA
• Cell Phone Stipend
• Medical, Dental, Life, and Vision Insurance
• Employee Discounts
• Employee Ownership (ESOP)
• Paid Time Off, Paid Holidays and Sick Time
• Referral Bonus Program
• Profit Sharing Bonuses
• Additional Bonus opportunities
• Commission opportunities
• Overtime opportunities
  
  
  

Schedule:

• Monday to Friday, In-Person/On-Site/Field Service
• Scottsdale, AZ 85260: Reliably commute or planning to relocate before starting work (Required)