Account Manager – Cyber Solutions

Account Manager – Cyber Solutions

Location: Anderson, SC
Department: Account Management
Reports To: Sr. Account Manager
Employment Type: Full-Time / In Person

About Cyber Solutions

Cyber Solutions is a rapidly growing technology and cybersecurity services provider focused on delivering exceptional operational support, strategic technology roadmaps, and long-term value to our clients. We are seeking a driven, detail-oriented, and consultative Account Manager to oversee client relationships, manage ongoing projects, and identify opportunities for growth across our existing book of business.

Position Overview

The Account Manager is responsible for owning and nurturing a portfolio of existing clients. This individual serves as the quarterback of the client experience—coordinating cross-functionally with internal teams, ensuring projects are executed on time, and maintaining strong relationships that minimize churn. The ideal candidate is proactive, highly organized, technologically curious, and motivated by helping clients solve problems with thoughtful, strategic solutions.

Key Responsibilities

Client Management & Relationship Ownership

• Manage a defined book of business, serving as the primary point of contact for all client needs.
• Conduct bi-annual client reviews, prioritizing onsite meetings to discuss performance, wins, challenges, and next steps.
• Build trust-based, long-term relationships by acting as the clients' best internal resource.

Cross-Functional Coordination

• Work collaboratively with internal teams—including Projects, Service Desk, Procurement, and Leadership—to ensure client work is completed accurately and on schedule.
• Act as the quarterback for all client initiatives, keeping teams aligned and accountable to deadlines.

Strategic Roadmapping & Planning

• Develop technology roadmaps that reflect each client’s needs, goals, and environment.
• Map out every account: document what each client currently has, what they’re missing, and where gaps create opportunities for improvement.
• Identify and propose new MRR opportunities and solutions tailored to client pain points.

Inventory & Hardware Management

• Track and manage client inventory, proactively identifying lifecycle needs.
• Recommend and sell updated hardware and new specifications across the book of business.

Process Improvement & Critical Thinking

• Identify process gaps or inefficiencies impacting client outcomes.
• Highlight issues while also providing clear, solution-oriented recommendations.

Retention & Growth

• Take ownership of client satisfaction and work to minimize churn.
• Maintain strong awareness of Cyber Solutions' full product suite—including value propositions, differentiators, and ideal use cases.

PSA & Documentation

• Utilize ConnectWise PSA to track client interactions, document updates, and manage tasks.
• Ensure all activities, notes, and opportunities are accurately logged and up to date.

Requirements

Professional Skills & Qualifications

• Prior experience in account management, client success, or technology services is strongly preferred.
• Strong understanding of technology, IT services, or the willingness and ability to learn quickly.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple priorities simultaneously.
• Strong analytical and critical-thinking skills with a solutions-first mentality.
• Comfortable working cross-functionally and influencing without direct authority.
• Highly organized with strong attention to detail.
• Proven ability to work well under pressure and meet deadlines.
• Ability to identify client needs and translate them into actionable technical or business solutions.
• Demonstrated success in upselling or expanding client accounts is a plus.
• Experience using ConnectWise or similar PSA tools preferred.

Personal Attributes

• On-time, reliable, and consistent in follow-through.
• Attentive listener able to anticipate client needs.
• Proactive problem solver who brings solutions—not just issues—to the table.
• Team player who collaborates effectively across departments.
• Driven to deliver excellent client experiences and measurable outcomes.

Why Join Cyber Solutions?

• High-growth environment with room for advancement.
• Collaborative and supportive team culture.
• Opportunity to directly influence client success and business outcomes.
• Competitive compensation, benefits, and professional development opportunities.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person