What are the responsibilities and job description for the Project/Product Manager – AI Support Services position at Cyber Security Innovations?
Job Summary:
CSI is seeking a Project/Product Manager to lead delivery of Artificial Intelligence (AI) Support Services for a federal client. This role directs and coordinates a technical team of AI Solution Architects, AI Developers/Engineers, and IT Consultants delivering AI solutions across major cloud and SaaS platforms (Azure, AWS, GCP, ServiceNow, Microsoft 365, CRM). The PM owns Agile program execution, client coordination, and contract deliverable quality for a mission-critical AI engineering program.
Key Responsibilities:
- Direct, administer, and evaluate programs, policies, and procedures for complex, high-risk AI initiatives.
- Manage daily staff and task activities, supervising assigned technical and administrative personnel, including subordinate managers.
- Establish and run all required Agile ceremonies (sprint planning, retrospectives, stand-ups) for contract initiatives.
- Maintain JIRA and/or other client-provided project management toolsets.
- Serve as primary liaison with the client to coordinate activities, negotiate task priorities, and resolve issues.
- Coordinate and monitor subcontractor activities and performance.
- Apply a risk-and-oversight management approach across all program phases; identify risks/problems, propose solutions, and ensure timely, accurate deliverables.
- Coordinate activities between IT Consultants, AI Solution Architects, and AI Developers/Engineers to translate strategic goals and business requirements into future-state AI architectures.
- Develop and interpret program policy; provide leadership and authoritative advice to senior stakeholders on program direction.
- Ensure quality of all task products/deliverables through structured reviews, audits, and site visits.
Required Qualifications:
- 5–10 years of relevant program/project management experience, including managing complex, high-risk technical programs.
- Demonstrated experience with Agile/Scrum delivery methods and Agile tooling (JIRA or equivalent).
- Experience managing subcontractors and cross-functional technical teams.
- Working knowledge of front-end development concepts (HTML, CSS, JavaScript) sufficient to communicate with engineering staff.
- Strong client-facing communication, negotiation, and stakeholder management skills.
- Experience with federal government contracts/programs preferred.
Education:
Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
Clearance/Suitability: Must be a U.S. citizen and able to obtain a favorably adjudicated Public Trust suitability determination.
Cyber Security Innovations (CSI) is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. As a veteran-friendly employer, we encourage military veterans to apply.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.
CSI participates in the E-Verify Employment Verification Program.