What are the responsibilities and job description for the Lead Cellular/Tablet Technician position at Cyber Haven?
Job Summary
We are seeking a skilled and experienced Lead Cellular/Tablet Technician to oversee the repair, troubleshooting, and maintenance of mobile devices, including smartphones and tablets. The ideal candidate will possess a strong technical background in operating systems, hardware, and software troubleshooting across various platforms such as Android, iOS, macOS, and Windows. This leadership role involves ensuring quality standards are met, and providing exceptional technical support in a fast-paced environment. The Lead Technician will also be responsible for analyzing device issues, performing equipment repairs.
Duties
- The lead cellular and tablet repair technician will ensure efficient workflow and high-quality service delivery.
- Perform complex repairs on mobile devices, including soldering components and replacing hardware parts using hand tools.
- Troubleshoot software issues across multiple operating systems such as Android, iOS, macOS, and Windows.
- Utilize schematics and technical manuals to diagnose device problems accurately.
- Conduct analysis of device hardware failures and recommend appropriate repair solutions.
- Support field service operations by providing technical assistance on-site or remotely.
- Assist with retail sales by demonstrating device features and explaining repair services to customers.
- Maintain detailed documentation of repairs, troubleshooting steps, and device histories.
- Ensure compliance with safety protocols during all repair procedures.
- Provide training or mentorship to junior technicians to develop their technical skills.
Requirements
- Proven experience working with mobile devices including smartphones and tablets across various platforms such as Android, iOS, macOS, and Windows.
- Strong knowledge of computer hardware components and operating systems.
- Proficiency in soldering techniques and the use of hand tools for delicate repairs.
- Excellent analysis skills for diagnosing complex hardware or software issues.
- Ability to interpret schematics and technical manuals effectively.
- Prior experience in equipment repair, technical support, or field service roles related to mobile devices.
- Strong leadership skills with the ability to guide a team of technicians efficiently.
- Exceptional problem-solving abilities combined with attention to detail.
- Good communication skills for customer interaction and team collaboration. This position offers an opportunity to work in a dynamic environment where technical expertise is valued and developed further through hands-on experience.
Pay: $13.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $13