What are the responsibilities and job description for the Service Manager (Residential Technologies) position at Cyber Group?
Description
Are you an experienced Service Manager looking to bring your talents to a solid, growing, and elite A/V company? Cyber Group is an innovative home technology integrator, investing in our employees and building lasting relationships. Come help us as we drive growth in our Scottsdale market. If you’re ready to push to be the best and work with the best, join us!
Cyber Group specializes in A/V, lighting, shading, automation, and networks. We are looking to add an experienced Service Manager to our Service Department team.
Your Location:
- 16559 N. 92nd Street Suite 115 Scottsdale, AZ 85260
Your Schedule:
- Mon-Fri 8hr/day, 40hr/week
- Rotating on call (night/weekend few times/yr) $250 bonus clock in
Our Core Values:
- Listen - Care enough to truly listen. Listen to understand.
- Work - Nothing takes the place of hard work. Choose action over observation.
- Trust - Assume the person made the best decision with the information they had at the time.
- Grow - Learn all you can from everyone you can.
- Chill - Find your chill, recharge.
What the Job Looks Like:
- Oversee all service-related calls
- Advocate highest level of service for our clients
- Develop schedules, monitor plans, and document service upgrades
- Collaborate with the operations team for scheduling company installation and technical staff and any associated subcontractors
- Communicate progress and changes to customers and company installation and technical staff
Skills, Knowledge and Expertise
- 3 years of progressive experience providing project management functions or technical support in the audio/visual industry
- Strong technical knowledge of A/V systems including lighting, shading, automation, and networks
- Ability to manage multiple projects simultaneously with a strong attention to detail
- Management and sales experience preferred
- Maintain a valid driver’s license and insurance
Benefits
- 401k
- Medical/Dental/Vision/Life Insurance available (80% covered)
- PTO: 8 days (year 0-2), 11 days (yrs 3-5), 14 (yrs 6-10), 17 (yrs 11-15), 21 (16 yrs)
- 8 paid holidays birthday and work anniversary
- 5 sick days
- $50/month cell phone stipend
- Employee Stock Ownership Plan (ESOP)
- Quarterly Profit Sharing
- Employee Discount
About Cyber Group
From the front desk to account management, everyone you meet or speak to here at Cyber will greet you with a genuine smile. That’s because we believe in collaboration, not just with our clients but with other trades and even other A/V teams. We’re here to bring the best of what we do on every project, at every level. Because every interaction is an opportunity to inspire something new in a home, make something work better for the client, provide a new resource, or simply create new camaraderie in our community.
Salary : $50