Customer Solutions Engineer

Our mission is to enable manufacturers and their suppliers to develop and maintain products that aren’t just safe, but are also secure.

We empower product security teams in their strategic roles to proactively manage cyber risk and compliance across their entire portfolio, from the earliest stages of design and development, all the way through operational use.

We are recruiting a Customer Solutions Engineer to join our growing team.

Responsibilities:

• Customer Advocacy: Act as a liaison between customers and internal teams (Support, Product, Engineering) to advocate for customer needs and ensure their feedback is considered in our product roadmap.
• Strategic Guidance: Understand customers' business goals and technical challenges to provide strategic guidance on how to best implement and use our solutions.
• Proactive Support: Monitor customer health and proactively identify potential issues or opportunities for improvement.
• Technical Enablement: provide technical guidance, and assist with solution implementations to help customers achieve their desired outcomes.
• Issue Escalation: Manage and escalate complex technical issues to the appropriate internal teams, ensuring timely resolution and clear communication with the customer.
  
  

Requirements:

• Proven experience in a customer-facing role, such as a Technical Account Manager, Customer Facing Technical Support, or Solutions Engineer.
• Understanding of common technical concepts and architectures, including SaaS, APIs, cloud platforms (AWS, Azure, GCP), and enterprise software. Familiarity with Linux based Operating Systems and Linux architecture.
• Strong analytical and problem-solving abilities to identify customer pain points and propose effective solutions.
• Experience working with CRM systems (e.g., Salesforce), ticketing systems (e.g., Jira, Zendesk), and collaboration tools.