Patient Care Coordinator

Summary/Objective

• Greet and check-in patients upon arrival, clean up and tidy up of the office.
  

• Schedule and confirm patient appointments
  

• Collect and update patient information in the electronic medical records system
  

• Answer phone calls and respond to patient inquiries
  

• Coordinate referrals to specialists and follow-up appointments
  

• Assist with insurance verification and billing processes
  

• Maintain cleanliness and organization of the office area
  

• Provide administrative support to healthcare providers
  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Open and set up the clinic each day to ensure a smooth start.
  
• Answer phone calls, schedule appointments, and assist patients with inquiries.
  
• Collect copays, and process payments.
  
• Call patients for appointment reminders, follow-ups, and rescheduling as needed.
  
• Communicate with pharmacies to process medication requests and resolve issues.
  
• Assist providers with administrative tasks, including documentation and patient coordination.
  
• Maintain a clean and organized workspace, including taking out trash and restocking supplies.
  
• Provide a welcoming and supportive environment for patients and staff.
  
• Cheerful personality
  
  

Requirements

Required Education and Experience

• One to three years.
  

• High school diploma or equivalent.
  

• Proficiency in office administration tasks
  

• Experience working in a medical or MENTAL HEALTH.
  

• Knowledge of mental health terminology and procedures
  

• Strong organizational and multitasking abilities
  

• Excellent communication and interpersonal skills
  

• Attention to detail and accuracy in data entry and record keeping
  

• Ability to handle sensitive patient information with confidentiality (HIPAA privacy rights)
  

Preferred Education & Experience

• One to three years.
  
• Associates degree.
  
  
  

Benefits

• PTO
  
• Medical, dental, and vision 
  
• Holidays (Christmas Eve and New Years Eve observed as paid holidays as well)
  
• Paid Staff Day out. Entire practice closed to go out for fun with all staff in all 5 locations