Commercial Maintenance Specialist

Commercial Maintenance Specialist

Summary/Objective 

UPM Mechanical LLC provides quality HVAC and plumbing maintenance, repair, and equipment replacement services to a broad range of industrial and commercial customers in the Denver area and beyond. UPM Mechanical operates within a structured administrative and management framework designed to deliver work at the highest level of quality, efficiency, and accountability. 

The Commercial Maintenance Specialist is responsible for developing, maintaining, and growing a portfolio of commercial service agreement customers. This role focuses on prospecting, qualifying, selling, and managing HVAC and plumbing maintenance solutions, with a primary objective of driving recurring revenue growth. This position is suited for a results-driven professional who thrives in a fast-paced environment, excels at relationship building, and delivers strong customer service outcomes. 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Prospect, research, and qualify potential commercial customers through existing client base, referrals, internal leads, directories, and competitor research  
  

• Conduct customer needs assessments and present HVAC and plumbing maintenance solutions  
  

• Prepare and deliver sales presentations, answer technical questions, and secure service agreements  
  

• Utilize service maintenance estimating software to develop accurate and competitive maintenance proposals  
  

• Build customer relationships through effective discovery of needs, budgets, timelines, and decision-making processes  
  

• Develop, present, and close proposals for service agreements and maintenance contracts  
  

• Perform site surveys and facility walkthroughs to evaluate equipment, system conditions, and service requirements  
  

• Maintain and manage a pipeline of opportunities using CRM and sales tracking tools  
  

• Collaborate with service and operations teams to ensure high-quality execution of maintenance agreements  
  

• Manage customer relationships post-sale and ensure retention and growth of recurring revenue  
  

• Sell, estimate, and manage pull-through repair and project work generated from maintenance agreements  
  

• Coordinate and support field service technicians to ensure work is completed within budget and scope  
  

• Monitor labor hours, materials, and subcontractor usage to ensure profitability  
  

• Travel to customer sites to support relationship management, sales efforts, and project coordination (up to 50%)  
  

Competencies 

• Strong customer relationship management and consultative sales skills  
  

• Ability to understand HVAC and plumbing systems and commercial mechanical operations  
  

• Excellent written and verbal communication skills  
  

• Strong organizational, multitasking, and time-management abilities  
  

• Ability to work independently and in a team-based environment  
  

• Professional judgment, decision-making, and problem-solving skills  
  

• Adaptability and flexibility in a fast-paced environment  
  

• High level of professionalism, maturity, and discretion  
  

Supervisory Responsibility 

This position has no supervisory responsibility. 

Work Environment 

This role operates in a combination of office and job site environments, requiring frequent interaction with customers, field technicians, and internal teams. 

Physical Demands 

This position requires movement between office and field environments, including walking job sites, evaluating equipment, and performing site assessments. 

Position Type/Expected Hours of Work 

This is a full-time position. 

• Monday through Friday  
  

• Standard schedule: 7:00 AM – 3:30 PM  
  

• Additional hours may be required based on client needs and business demands  
  

Travel 

• Up to 50% travel required (2–3 days per week or approximately half the month)  
  

• Travel includes client visits, job sites, and business development activities  
  

Required Education and Experience 

• 10 years of combined experience in technical education, installation, sales, or management within the mechanical service industry (HVAC and plumbing)  
  

• College or university degree, or equivalent combination of technical trade education and industry experience  
  

• Proven experience in B2B sales, including prospecting, cold calling, and relationship development  
  

• Strong understanding of building mechanical systems, facility management budgeting, and customer operational needs  
  

Preferred Education & Experience