What are the responsibilities and job description for the Customer Success Manager - NYC position at Cyabra?
We’re looking for a highly analytical, independent, and solution-oriented Customer Success
Manager (CSM) in NYC, to support and grow a portfolio of clients across the private sector, with a
strong focus on brands, and Marketing/ PR agencies.
This role goes beyond traditional account management - you’ll act as a strategic partner & consultant, helping clients extract actionable insights, optimize campaigns, and maximize the value of Cyabra’s platform.
The ideal candidate is proactive, data-savvy, and deeply curious - excited by the idea of working at the intersection of technology, intelligence, and social impact.
⚡RESPONSIBILITIES⚡:
- Own and grow a portfolio of strategic clients with leading brands, PR & Crisis agencies, Talent agencies, and financial institutions
- Lead onboarding and training sessions, ensuring clients quickly realize value from the platform.
- Analyze and interpret data to surface actionable insights and deliver measurable impact on brand reputation, campaign performance, and audience engagement.
- Build trusted relationships with senior stakeholders through regular business reviews, strategic planning sessions, and thought partnership.
- Drive adoption and engagement by proactively identifying opportunities and creative solutions for client challenges.
- Mediate and resolve customer issues with a structured, solution-focused approach.
- Collaborate with Sales, Product, and Marketing teams to ensure client feedback translates into product improvements.
- Create scalable resources, playbooks, and processes to elevate the customer journey.
- Maintain accurate records in CRM (HubSpot) and other systems with clear client intelligence and insights.
📝 REQUIREMENTS 🔨:
- 3 years in Customer Success or related roles at a SaaS company.
- Proven experience working with brands, marketing teams, and/or PR agencies.
- Strong analytical skills with the ability to interpret and present data in a compelling, business-oriented way.
- Excellent interpersonal & communication skills (consultative, empathetic, persuasive).
- Independent, resourceful, and proactive with a solution-solving mindset.
- Comfortable with CRMs (HubSpot), Excel/Google Sheets, and presentation tools.
- Based in the New York area with a willingness to travel, meet clients in person, and attend industry events.
- Strong ownership mentality, with the drive to scale impact & grow with the company.