What are the responsibilities and job description for the Client Services Coordinator position at CXC?
Position Summary
The Client Operations Coordinator is responsible for supporting ongoing client and internal team communication, managing contractual documentation, and ensuring operational compliance across assigned accounts. This role serves as a central point of contact for contractual, onboarding, and system‑related matters, while providing critical support to internal teams and partners.
Key Responsibilities
- Act as the continual liaison between clients and local/internal teams to support day‑to‑day operational alignment and issue resolution.
- Prepare, review, and maintain Statements of Work (SOWs), intercompany agreements, and any applicable amendments in accordance with organizational and legal requirements.
- Ensure proper document storage and form updates where necessary.
- Serve as a backup resource for employee onboarding activities, ensuring accurate and timely processing.
- Conduct User Acceptance Testing (UAT) for MyCXC and OneCXC platforms, documenting results and coordinating with technical teams as needed.
- Manage and communicate compliance changes and notifications for global and domestic operations, ensuring all stakeholders and clients remain informed and aligned.
- Serve as the primary point of contact for clients, internal teams, and partners regarding contractual and contractor‑related inquiries or concerns.
- Assisting account managers with reporting needs for clients.
Qualifications
- Experience in operations, client coordination, or contract administration.
- Experience in contingent labor workforce preferred.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities with accuracy and attention to detail.
- Familiarity with onboarding processes and UAT methodologies preferred.
- Proficiency with business systems, specifically Salesforce and Monday preferred.