What are the responsibilities and job description for the Director of Client Services - Production Solutions – A Moore Company position at CX Marketing, LLC?
Director of Client Services Position Overview
About Us
Production Solutions, a member of the Moore family of companies, is an industry leader in direct mail production management. We believe breakthrough results come from inspired people, ambitious thinking, exceptional service, and strong collaboration. We listen, understand, strategize, create, and execute direct mail campaigns within annual fundraising programs.
As we continue to evolve, we are focused on becoming more future-ready and change-ready by strengthening how we work, lead, use technology, solve problems, and deliver value for our clients and each other. This means building the skills, systems, and mindset needed to adapt, improve productivity, reduce friction, and execute with excellence in a constantly changing environment.
Summary
Reporting to the Vice President of Client Operations and Services, the DCOS will lead, coach, and develop a high-performing production team in a complex, customer-focused, deadline-driven environment. The role is responsible for ensuring the consistent delivery of PS’s value proposition while helping the organization operate more disciplined, efficient, and future-ready.
The DCOS plays a key leadership role in driving execution, strengthening team capability, improving communication and accountability, and identifying opportunities to simplify work, leverage technology, increase productivity, and improve the client and employee experience. This reflects PS’s internal focus on continuous improvement, technology and AI literacy, customer and stakeholder focus, business acumen, and execution with impact.
This position requires a leader who can balance people leadership, operational discipline, client stewardship, financial awareness, quality control, and change readiness. The right candidate will be able to help teams adapt, stay aligned, take ownership, and deliver strong results through ongoing change.