What are the responsibilities and job description for the Client Services Manager position at CWS CORPORATE LEASING LLC?
Lasting Impressions.
Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.
Why Work for CWS Corporate Housing?
CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more. Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.
Responsibilities:
The primary purpose of the Client Services Manager is to oversee the Client Services Specialists and Client Services Coordinators and provide ongoing support and motivation to assure smooth operations as they respond to internal and external requests. The position will manage client engagement including overall client satisfaction, quality of service and client retention to ensure strategic planning for account growth. Additionally, the position will service clients by conducting research, handling escalated customer service requests, and analyzing client data.
- Oversee accurate and timely entry of data into databases.
- Train, coach and provide hands-on one to one support to all team members to achieve their individual professional growth and success.
- Monitor emails and identify when to be responsive to any customer service issues as they arise.
- Determine and assist in the implementation of a resolution and respond in the best interests of all parties involved.
- Analyze leads, bookings, and client data to determine shortcomings and areas of improvement.
- Maintain strong client relationships.
- Provide support to VP’s in maintaining market relationships such as monthly calls and regular in-person client meetings.
- Send monthly referral spreadsheets to specialists for approval.
- Review/approval temporary housing invoices as needed for payment.
- Prepare client dashboards and other reports as needed/requested.
- Approve monthly incentive reports.
- Serve as the internal point of contact for client billing inquiries and work with the accounting department to ensure accurate billing.
- Serve as back up to other Client Services Specialist or Coordinators as needed.
- Monitor, review for accuracy, and approve all timesheets and maintain overtime hours to a minimum.
CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Monday - Friday
8:30am - 5:30pm
