What are the responsibilities and job description for the Dispatcher (Overnights) position at CWS / B&W?
Available Schedules:
- Shift A: Tuesday - Saturday 11pm - 7am
- Shift B: Sun. & Mon. 4pm-2am, Thu. & Fri. 4pm-2am, 2 Saturdays per month 2pm-10pm
Training will be conducted on a day shift schedule for approximately 2-3 weeks before transitioning to the assigned schedule.
About the Role:
As a logistics provider, we are committed to delivering freight to our customers safely, efficiently, and on time. Our team is experienced in a variety of logistics services, including yard management, switching, warehousing, shuttling, intermodal/dry van services, and more.
We are seeking a motivated dispatcher to join our dynamic team. In this role, you'll work closely with our drivers, customers, and third-party logistics providers (3PLS) to ensure smooth and efficient operations. As a dispatcher, you'll be responsible for real-time communication with drivers, updating tracking systems, and verifying the location of freight.
The position reports to our office in Gary, IN. All hours are on-site, remote work is not available for this position.
Key Responsibilities:
- Data Entry & System Updates: Accurately update dispatch systems and tracking software to ensure smooth operations.
- Customer Service Excellence: Provide exceptional service to customers , drivers, and 3PLs, ensuring their needs are met in a timely and professional manner.
- Communication: Engage with drivers over the phone to provide updates, resolve issues, and track freight locations.
- Email Correspondence: Respond promptly to emails and ensure all communication is clear and professional.
- Trailer Location Verification: Help verify the location of trailers as requested to ensure accurate and up-to-date information.
Qualifications:
- Office Experience: 1-3 years experience working in an office, dispatch, or call center environment required.
- Technical Skills: Proficiency in Microsoft Outlook and comfort working across multiple computer systems simultaneously. Experience with Microsoft Excel or similar tools is a plus.
- Industry Knowledge: Experience in logistics, transportation, or trucking is preferred but not required.
- Attention to Detail: Strong ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with both internal teams and external clients.
Please submit resume as a PDF.
We appreciate your interest in this role. Due to the volume of applications, we are unable to take follow-up calls regarding application status.
We are an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate in employment decisions based on race, color, religion, sex (including sexual orientation, gender identity, or transgender status) national origin, age, disability, military or veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Please specify which schedule you are applying to (or indicate "Open")
Education:
- High school or equivalent (Preferred)
Experience:
- Office: 1 year (Preferred)
Ability to Commute:
- Gary, IN 46406 (Required)
Work Location: In person
Salary : $17 - $17