What are the responsibilities and job description for the Customer Service Representative (CSR) position at CW Solutions?
CW Solutions is actively searching for a Customer Service Representative (CSR) to join our dynamic, future-focused organization and partner with one of the largest auto glass providers in the state of Florida. Our mission is to inspire growth by connecting people to superior brands, products, and services through thoughtful consumer engagements.
As the Customer Service Representative (CSR), you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities.
Customer Service Representative (CSR) Responsibilities:
- Create an exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
- Provide detailed information regarding products and services that reflect the customer's needs
- Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
- Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio
- Work closely with the compliance and installation teams to ensure a seamless customer experience from outreach to product delivery and installation
- Follow all company and client privacy policies while handling customer's information
- Attend and actively participate in training sessions, networking events, and virtual conferences
Customer Service Representative (CSR) Requirements:
- At least 1-2 years of experience in a customer service or client-facing setting
- Must have exceptional communication, presentation, and interpersonal skills
- As one of the faces of our company, a high level of professionalism is non-negotiable
- Solution-oriented and calm under pressure! You look at challenges as opportunities
- Positive demeanor, charismatic personality, and a genuine passion to help those around you
- Excellent time management and organization skills with the ability to handle multiple projects and customers at a time
Job Type: Full-time
Pay: $48,000.00 - $52,000.00 per year
Benefits:
- Paid training
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Salary : $48,000 - $52,000
