Clerk

The primary function of this position is to provide administrative support to the Housing Choice Voucher (HCV) Project-Based Voucher (PBV) program operations. This includes scanning and indexing documents for electronic filing, managing incoming and outgoing postal mail, assisting with waitlist maintenance, performing data entry in Microsoft Excel spreadsheets, and filing. 

Essential duties include (but are not limited to):

• Log, sort, scan, and manage incoming and outgoing postal mail.
• Scan and index participant documents to ensure a complete electronic administrative record.
• Respond or assign customer service inquiries/tickets to the appropriate staff.
• Retrieve and return participant files to the document warehouse.
• Review files and purge documentation in accordance with the Authority’s Administrative Plan.
• Implement the process for file management, including shredding documents according to the applicable retention requirements.
• Assist with initial and follow-up notifications (phone calls, emails, and postal mail) to clients relative to program eligibility and continued occupancy.
• Assist with scheduling and rescheduling appointments for intake and continued eligibility.
• Review waitlist applicant status letters, update a spreadsheet tracker, update the system of record, and resend mail with forwarding addresses.

*All additional duties as assigned by supervisor.

Qualifications/Experience:

• Preferred (2) years of experience working with scanning, indexing, and data entry

Salary : $23