Cardiology Hospital Manager

Your Impact as a Hospital Manager

• Cultivate a Healthy Culture: You'll be the champion for a positive, engaged, and collaborative team environment that aligns with our WAG values.
• Develop Your Team: You'll guide the career development of all team members, from onboarding and training to long-term growth and success.
• Drive Business Success: You'll have ownership of the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Build a High-Performing Team: You'll take the lead on recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

What You'll Bring to the Team

People & Culture Management:

• Creating and maintaining a healthy and engaged hospital culture focused on quality medical practices
• Successful management of all aspects of people development including hiring and onboarding of new teammates and continued career development of our valued teammates
• Maintain an effective and engaged work environment by proactively addressing and resolving conflict within the hospital and in partnership with your Specialty Operations Director
• Hold teammates accountable for performance and behavior, ensuring all teammates are following all guidelines outlined in the teammate handbook
• Support the needs of the Doctor of Veterinary Medicine (DVM) through coaching and execution of appropriate teammate scheduling, maintaining and appropriate client schedule and coaching the team on opportunities that will improve their skills and efficiency
• Organize and facilitate effective, regularly scheduled meetings with DVM teammates and hospital team
• Oversight of achieving, workflow and billing associated with my medical studies participated in by your location.
• Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state and federal laws (including both medical governance and labor law guidelines)
• Perform Veterinary Technician/Veterinary Assistant duties as needed
  
  Financial Management:
  

  • Meeting and exceeding agreed upon business goals and objectives
  • On time delivery of reports and business-related deliverables
  • Oversees billing and finance management with associated partner/referral hospitals
  • Monitor all financial and operational metrics ensuring deviations are addressed timely and appropriately
  • Effective P&L management including appropriate management of Cost of Goods and labor
  • Ability to communicate and deliver a message about financial progress and outcomes to multiple audiences (home office and field leadership, DVMs and teammates)
  • Review and discuss medical metrics and reporting with the DVM team and field leadership to ensure the highest quality of medicine within the hospital
  • Ability to communicate hospital goals and objectives to all teammates in a way that supports both agreed upon business outcomes and hospital culture.
  • Manage cost containment including inventory management, cash/banking control, loss prevention, collections of accounts receivable and office and medical supply ordering
  • Participate in the financial budgeting process in partnership with field leadership
  • Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state and federal laws (including both medical governance and labor law guidelines)
  
  Client Management:
  

  • Partnership with clients ensuring a positive experience for them and their pets
  • Provide leadership to teammates on providing a professional and exceptional client experience
  • Proactively addressing client concerns
  • Representing the client in the community through participation in local events as needed
  • Effectively use resources within the organization and opportunities outside of the organization to build relationships with the community and market the hospital to prospective clients
  • Provide leadership to teammates regarding effective client scheduling and communication processes with clients regarding patient scheduling
  
  Required Education & Experience:
  • Associates’ degree or higher preferred and/or relevant work experience
  • Experience recruiting, interviewing and selecting high quality teammates
  • Excellent communication skills with demonstrated success tailoring messages to various audiences
  • Previous P&L management experience which includes proven success driving results and managing labor costs, preferred
  • Conflict management experience
  • Experience leading a diverse work force and establishing a positive “can do” team environment
  • Experience leading in a customer focused veterinary hospital or retail type environment.

#FeaturedSpecialtyRole

How You're Supported

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.