What are the responsibilities and job description for the Payment Processing Specialist position at CV3 Financial Services?
Description
CV3 Financial Services provides financing for non-owner-occupied investment properties, providing flexible loan solutions combined with the experience our customers can trust.
CV3 is more than just a lender. We partner with our customers to accelerate real estate opportunities and are invested in their success. We leverage the best technology to eliminate complexity and simplify the loan process, while never losing sight of the value of building personal relationships with our customers.
We’ve set the bar high. The aspirational mission is to be the #1 choice as a trusted capital partner for real estate investors. We are ready when you are!
Our People are Our Power
Great people make great companies. CV3 has nurtured a people-first culture, an entrepreneurial team, and a disciplined craft that fuels innovation and delivers results. We create lasting client relationships based on trust and transparency. We cultivate these relationships by taking amazing care of our people and our customers. Above all, what sets us apart are our five Core Values, which guide everything we do.
General Purpose
Payment Processing Specialist is responsible for timely and accurate posting of payment related transactions in the servicing system including payment collection, loan payoffs, reinstatements, principal curtailments, charges, etc. They will prepare documentation for booking, reporting, and compliance purposes.
In This Position, You Will
Successful candidates will possess:
Inspiring Culture: We have earned the reputation as an exceptional workplace, designed with the deepest intentions for you to thrive. We are committed to being a transparent environment where team members are encouraged to ask questions, be heard, and never stop learning. We foster an inclusive and supportive environment where creativity and innovation thrive.
Talent Development: We invest in our team members' growth and development. You will have access to ongoing training, mentorship, and opportunities to expand your skill set and advance your career.
Impactful Work: Join us in making a meaningful impact. At CV3, we are a team. A highly motivated group of dedicated, talented people, motivating each other and working together towards our shared and individual goals. We show up. Every Day. For each other and our customers.
Innovation: We embrace new ideas and technologies. You will have the chance to work on cutting-edge projects and contribute to solutions that shape our industry.
Work-Life Balance: We value work-life balance and understand the importance of a healthy and fulfilling personal life. We work with you to determine the best work style for you and CV3.
Benefits Package: We provide competitive compensation packages and comprehensive benefits to underscore our commitment to the well-being of our team.
Beyond our comprehensive benefits package, CV3 provides a diverse array of advantages to our team members.
These include PTO, birthday and work anniversary gift cards, community outreach opportunities, access to Doordash’s Dash Pass, Employee discount program - Great Work Perks, an on-site dog park at our headquarters, company swag, stipends, and much more!
At CV3, we are committed to the principles of diversity, equity, inclusion, and equal opportunity. We build teams and grow talent that reflects the diversity of the clients and communities we serve. Diversity of background, experience, and perspective adds value and depth to our teams and creates better business results.
CV3 is an equal opportunity and affirmative action employer. We take pride in building a workplace culture where all team members feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws. Qualified applicants with arrest or conviction records will be considered in accordance with the ordinance and the California Fair Chance Act.
Experience counts, attitude matters. The range listed is just one component of CV3’s total rewards package for our team members. Other rewards may include quarterly bonuses, role-based incentives, and region-specific benefits. A team member’s position within the listed salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.
The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.
CV3 Financial Services provides financing for non-owner-occupied investment properties, providing flexible loan solutions combined with the experience our customers can trust.
CV3 is more than just a lender. We partner with our customers to accelerate real estate opportunities and are invested in their success. We leverage the best technology to eliminate complexity and simplify the loan process, while never losing sight of the value of building personal relationships with our customers.
We’ve set the bar high. The aspirational mission is to be the #1 choice as a trusted capital partner for real estate investors. We are ready when you are!
Our People are Our Power
Great people make great companies. CV3 has nurtured a people-first culture, an entrepreneurial team, and a disciplined craft that fuels innovation and delivers results. We create lasting client relationships based on trust and transparency. We cultivate these relationships by taking amazing care of our people and our customers. Above all, what sets us apart are our five Core Values, which guide everything we do.
General Purpose
Payment Processing Specialist is responsible for timely and accurate posting of payment related transactions in the servicing system including payment collection, loan payoffs, reinstatements, principal curtailments, charges, etc. They will prepare documentation for booking, reporting, and compliance purposes.
In This Position, You Will
- Monitor borrower's compliance with loan documents and process transactions in accordance with loan documents.
- Responsible for handling various types of funds including but not limited to checks, ACH, and wires.
- Process online and phone payments as well as reversals and NSFs.
- Monitor and audit cash flows.
- Create and review reports to monitor loan delinquency, and payment/ interest rate changes.
- Ensure timely posting of transactions including but not limited to regular and delinquent payments, payoffs, reinstatements, fees, charges, advances, principal curtailments, and other funds received as well as cash disbursement of taxes, insurance, etc.
- Set up and monitor ACH and wiring activity.
- Respond to inquiries and work with several internal and external parties regarding pending transactions and transfer of funds.
- Monitor multiple bank activities for incoming and outgoing payments.
- Interact with internal and external parties to resolve escrow overages/shortages, correction of misapplied funds, tax/insurance disbursement issues, etc.
- Support miscellaneous activities, projects, and requests for Loan Servicing.
- This position may involve handling confidential and sensitive information as part of its daily responsibilities. Employees are expected to exercise discretion and protect all sensitive data, including but not limited to personal information, loan details, business and financial records, and proprietary materials.
Successful candidates will possess:
- High school diploma required; associate's degree preferred; or a combination of education and experience.
- 3 years of experience in banking or commercial/consumer loan servicing.
- Proficient with Excel reports, formulas, and analysis.
- Experience with reconciliations, electronic and various other payment processing methods, and basic accounting knowledge.
- Ability to identify processing inefficiencies and collaborate for improvement.
- Proficient in MS Office i.e., Excel, Outlook, Word, and other software programs as needed.
- Ability to work in a high-volume, fast-paced environment, effectively prioritizing between multiple systems and priorities
- Strong decision-making ability
- Effective time management and organizational skills
- Professional and courteous with both internal and external customers
- Highly detail-oriented with a high degree of accuracy
- Good verbal and written communication skills with the ability to apply common sense to carry out instructions, interpret documents, and understand procedures
- Strong researching skills
- Ability to quickly and accurately troubleshoot and properly escalate issues
- Possesses sense of urgency with quick turnaround times for all requests and reports
- Proven to successfully work in a team, fast-paced environment
Inspiring Culture: We have earned the reputation as an exceptional workplace, designed with the deepest intentions for you to thrive. We are committed to being a transparent environment where team members are encouraged to ask questions, be heard, and never stop learning. We foster an inclusive and supportive environment where creativity and innovation thrive.
Talent Development: We invest in our team members' growth and development. You will have access to ongoing training, mentorship, and opportunities to expand your skill set and advance your career.
Impactful Work: Join us in making a meaningful impact. At CV3, we are a team. A highly motivated group of dedicated, talented people, motivating each other and working together towards our shared and individual goals. We show up. Every Day. For each other and our customers.
Innovation: We embrace new ideas and technologies. You will have the chance to work on cutting-edge projects and contribute to solutions that shape our industry.
Work-Life Balance: We value work-life balance and understand the importance of a healthy and fulfilling personal life. We work with you to determine the best work style for you and CV3.
Benefits Package: We provide competitive compensation packages and comprehensive benefits to underscore our commitment to the well-being of our team.
- Health Insurance
- HSA Account
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Dental Insurance
- VSP Vision Insurance
- Flexible Spending Accounts (FSA)
- Group Paid Life and AD&D Insurance Supplemental Coverage
- Company Paid Long-Term Disability and Short-Term Disability (Non-CA)
- 401 (k) Retirement Plan (2-Year Vesting)
- Legal Services
- Virtual Behavioral Health
- Employee Assistance Program (EAP)
Beyond our comprehensive benefits package, CV3 provides a diverse array of advantages to our team members.
These include PTO, birthday and work anniversary gift cards, community outreach opportunities, access to Doordash’s Dash Pass, Employee discount program - Great Work Perks, an on-site dog park at our headquarters, company swag, stipends, and much more!
At CV3, we are committed to the principles of diversity, equity, inclusion, and equal opportunity. We build teams and grow talent that reflects the diversity of the clients and communities we serve. Diversity of background, experience, and perspective adds value and depth to our teams and creates better business results.
CV3 is an equal opportunity and affirmative action employer. We take pride in building a workplace culture where all team members feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws. Qualified applicants with arrest or conviction records will be considered in accordance with the ordinance and the California Fair Chance Act.
Experience counts, attitude matters. The range listed is just one component of CV3’s total rewards package for our team members. Other rewards may include quarterly bonuses, role-based incentives, and region-specific benefits. A team member’s position within the listed salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.
The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.