Customer Experience Associate

Now hiring! Full-time Customer Experience Associate to join the Cuyana CEx team in a hybrid capacity (work-from-home with some in-person work at our Distribution Center located in West Oakland.

Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team!

Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 410k, plus generous Employee Discount.

RESPONSIBILITIES:

• Quickly and thoroughly respond and solve customer inquiries via email, phone
• Respond to and communicate with customers in a friendly, positive, professional, and efficient manner
• Process orders, returns and exchanges - for both online and retail channels
• Handle all customer requests and special cases at the distribution center
• Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns
• Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments
• Cuyana Community - help teammates during peak season, support retail and community events
  
  

REQUIREMENTS:

• 1-3 years of customer service experience
• Passionate about helping customers
• Team player, able to collaborate & work well with others
• Thrives in fast paced startup environment
• Excellent communication and problem solving skills
• Positive attitude, self-starter, proactive, and resourceful
• Ability to multi-task, very organized with attention to detail
• ZenDesk, NetSuite, Shopify experience is a plus
• Strong e-commerce system capabilities
• Flexible work schedule - available early/late hours, weekdays/weekends on-site and remotely with a strong internet connection
  
  

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

• Cultivate Community – you are honest, inclusive, and always willing to lend a hand
• Create Excellence – you are accountable, decisive, and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way
  
  

Compensation range for this role is $20- $23/hr, commensurate with geographical location and experience.