Work Study, Student Support (Learning Commons)

Department: Learning Commons - Westshore

Location: Westshore Campus

Reports To: Campus Director, Learning Commons

Recruitment Type: Internal

Requisition ID: req6681

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Number of Openings: 0

Job Description:

Summary

Grows and develops customer service skills by providing students and the general public community support and assistance. Develops an understanding of student and community needs to provide professional assistance to students and the community in support of student success. Develops relationships with new students and continuing students at Tri-C encouraging and supporting their success at Tri-C.

Essential Functions

• Supports student success activities
• Provides student success information and connections to campus resources through class visits and campus email
• Provides assistance to peers in navigating campus services and enrollment processes at Tri-C
• Acquires familiarity with campus operations, facilities, student services and My Tri-C Space; greets and assists students at key Student Services areas, conducting campus tours, and serving as host/hostesses at campus events and activities
• Makes class visits as needed
• Provides overall excellent customer service to students and members of the community
• Performs other duties as assigned
  
  

Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• High School Diploma (or equivalent)
• Completion of at least six credit hours at Tri-C
• Minimum GPA of 2.5
• Consistently maintains six credit hours each semester
• Maintains satisfactory academic progress
  
  

KNOWLEDGE, SKILLS And ABILITIES

• Ability to work a flexible schedule including evenings and weekends
• Possess excellent written, verbal and interpersonal communication skills
• Ability to work accurately with great attention to detail
• Ability to organize work and set priorities within a general structure
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to determine needs and identify solutions
• Ability to foster a team environment and work collaboratively
• Demonstrated commitment to providing exemplary customer service
• Possess basic-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Possess sensitivity to appropriately respond to the needs of a diverse population
  
  

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
  
  

Special Note: Number of Openings (3)

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.