QA Manager- Admissions

Banyan Treatment Centers is hiring a Quality Assurance Manager for our Admissions Department. This full-time, on-site role focuses on continually evaluating and improve processes for a safe and optimal client experience. They are responsible for continuous evaluation and data collection within the Admissions department. Reporting to: Quality Assurance DirectorSchedule: Full-time | Structured eight-hour shifts; flexibility may be required based on departmental needsLocation: Pompano Beach, FLKey Responsibilities:Demonstrates professional communication, including proper telephone and office etiquette.Consistently communicates with clarity, respect, and professionalism in all interactions.Conducts oneself in a professional and responsible manner at all times.Maintains knowledge of and adherence to policies and procedures related to attendance and punctuality.Reports to work as scheduled and fulfills assigned work hours.Understands and complies with all legal requirements regarding client confidentiality and client rights.Maintains reliable and acceptable overall attendance.Maintains knowledge of the Admissions process and proactively seeks further education.Participate in all staff meetings as directed by QA DirectorPerform duties independently, taking a proactive approach to problem situations, seeking supervision on an as needed basis.Attends in-services and educational training as necessary and as assigned.Seek out learning experiences and incorporate new knowledge into practice.Listen to calls and find coaching points and areas of improvement for Admissions agentsRelay important updates, call trends, or urgent issues to supervisorsMaintains flexibility and adaptability to expected and unexpected changes in the work environment.Maintains census reports daily to ensure census accuracySend out a copy of the census report on a weekly and monthly basis Audit calls to ensure policies and protocols are being followedReport audit summary results and trends to leadershipMaintain information from the facilities for use by the Admissions Team, updated on a quarterly basis or as change is reported.Provide software support and troubleshooting for Admissions team membersPerforms all other tasks assigned by Director of QA, VP of Admissions, AVP of Admissions, Directors of AdmissionsRequired Qualifications:High School Diploma/GED; Associates or bachelor's is preferred but not required. Minimum of 3 years of Administrative and/or Quality Assurance experience.Ability to handle confidential information with discretionAbility to manage a high work volume in a fast-paced work environment. Familiarity with CRM and EMR systems (e.g., Salesforce and Kipu), preferred.Familiarity with behavioral healthcare operations or admissions processes, strongly preferred.Why Join Banyan Treatment Centers?Join a Mission-Driven, Nationally Recognized Organization: Accredited by the Joint Commission, Banyan has multiple locations and offers Telehealth services nationwide. Our 2023 partnership with TPG’s Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600 team members.Support Operational Excellence: Help shape and uphold best practices across admissions and care coordination.Advance Quality Standards: Contribute to high-impact quality assurance initiatives that directly affect client experience.Enjoy Comprehensive Benefits: Including medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; employee assistance and referral programs.EOE

Salary : $27 - $37