Front Office Coordinator - Pediatric Therapy Clinic

Cutting Edge Pediatric and Adult Therapy is seeking a highly motivated and passionate Front Office Coordinator.

If you are a new or experienced Front Office Coordinator who has solid administrative skills and a heart for helping others, our clinic is the place for you. At Cutting Edge Pediatric and Adult Therapy, we don’t just offer a job; we offer a transformative career path. This is your opportunity to contribute to a team that supports life-changing therapies in a collaborative, upbeat, and well-equipped environment. At Cutting Edge, our focus is on therapy with a purpose, and administrative excellence that makes it all possible.

This role requires schedule flexibility to support our clinic's needs. The primary schedule follows a bi-weekly rotation:

• Week A: Monday through Thursday, 8:30 AM to 6:00 PM, and Saturday, 7:45 AM to 1:00 PM
• Week B: Monday through Friday, 9:00 AM to 6:00 PM

Why Front Office Coordinators Thrive Here:

We Train You – We’ll build your confidence in key front and back-office administrative tasks while guiding you in supporting patients and families facing developmental challenges such as autism, down syndrome, cerebral palsy, and more.
Dynamic Environment – Our state-of-the-art facilities include therapy gyms, sensory light rooms, a playground, and real-world learning spaces (mock grocery store, apartment, coffee shop), where you’ll support a meaningful mission every day.
Interdisciplinary Collaboration – Help keep our clinical team running smoothly by supporting scheduling, communication, and daily operations.
Growth-Minded Culture – We value feedback, open communication, and helping you find your voice in our team-oriented workplace.

Key Responsibilities

• Insurance verification.
• Collect and post payments; follow up on past due balances per management and billing team direction.
• Maintain an organized and tidy workspace.
• Answer a high volume of phone calls with professionalism and warmth.
• Schedule evaluations and treatment appointments.
• Guide families through the new patient intake process.
• Optimize therapist schedules for efficiency.
• Communicate with patients regarding insurance benefits, clinic policies, and treatment needs.
• Maintain cleanliness and order in treatment and waiting areas.
• Adapt to changing priorities and varying volumes of work under pressure.
• Demonstrate strong attention to detail and multitasking abilities.
• Uphold a team-player mentality and contribute positively to team morale.
• Enforce clinic policies and HIPAA regulations.
• Address complaints or concerns with professionalism and tact.
• Provide a welcoming and friendly front-line presence.
• Deliver outstanding customer service in every interaction.

Qualification and Skill Requirements

• High school diploma required.
• At least one year of experience in a medical or therapy office setting.
• Demonstrated excellence in customer service.
• Knowledge of medical terminology.
• Preferred: 1 year of insurance verification and benefit explanation.
• Experience with and proficiency in electronic medical records systems.

Physical Requirements

• Ability to stand, sit, and move throughout the front office and clinic areas for extended periods.
• Ability to work at a computer station for prolonged durations.
• May be required to lift to a minimum of 25 pounds.

Employee Benefits

• Health benefits (medical insurance, vision insurance, dental insurance, and flexible spending accounts) and a 401K Safe Harbor Retirement program for full-time employees.
• Accrued Paid Time Off (PTO) from start date for full-time employees.
• Unpaid Time Off (UTO) for part-time and full-time employees.
• Opportunities for bonus compensation.
• Employee Recognition Programs include anniversary & birthday celebrations, shout-outs/kudos boards, and our semi-annual Making a Difference Award.
• Company-sponsored events for employees, including various team-building activities and social gatherings, annual holiday parties, etc.

Additional Information

• High ethical standards and patient-focused approach to service.
• Strong emphasis on communication, teamwork, and collaboration.
• Opportunities for career growth and development within a supportive team.
• Be part of a multidisciplinary team supporting life-changing therapy services.

Join Our Team

• Check out our Join Our Team page on our company website to learn more about who we are as a company and hear from some of our staff: https://cuttingedgepediatrictherapy.com/employment/

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Opportunities for advancement
• Paid time off
• Pet insurance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17 - $19