Customer Success Coordinator

Customodal is looking for a Customer Success Coordinator to help us build a new Customer Success function from the ground up.

This is not a traditional sales role, and it is not a shipment-tracking customer service position. Customer Success will help create consistency across the customer relationship over time by connecting the experiences created by Sales, Operations, and Administration.

The right person will be organized, curious, personable, and comfortable working across departments. They will help customers transition successfully into working with Customodal, monitor the customer experience over time, identify patterns or concerns, and make sure important information does not get lost between shipments or departments.

What You’ll Do

• Own and coordinate the customer onboarding process after the commercial handoff from Sales
• Help lead new customers through Customodal’s Go Period, where both the customer and our team learn how to work successfully together
• Gather, validate, and coordinate customer setup requirements with the appropriate internal teams
• Follow up with customers during early shipments to understand how things are going and identify friction
• Monitor customer health and recognize changes in satisfaction, expectations, activity, or needs
• Build strong, professional relationships with customers through regular communication and follow-up
• Identify recurring customer concerns or patterns across multiple shipments and help coordinate improvements
• Gather customer feedback and make sure important information reaches the appropriate people
• Support customers during prolonged or sensitive issues while allowing Operations, Claims, Accounting, and other departments to retain ownership of their specialized work
• Help prepare Account Executives for customer meetings by organizing meaningful customer history, feedback, concerns, and opportunities
• Learn enough about changing customer needs to provide useful context to Sales without taking over the commercial sales process
• Help improve onboarding, communication, education, documentation, and customer-facing processes as the role develops

Operations owns day-to-day shipment execution, Sales owns the commercial relationship and commercial pursuit, and Customer Success connects customer experiences over time and across functions.

What We’re Looking For

You may be a good fit if you:

• Communicate clearly, professionally, and warmly
• Naturally ask good follow-up questions
• Enjoy helping people and solving problems
• Are highly organized and dependable
• Can keep track of multiple customers, conversations, and follow-up items
• Notice patterns and ask, “Why does this keep happening?”
• Are comfortable working with several departments to move something forward
• Can balance customer needs with business realities
• Are comfortable learning new software and systems
• Take ownership and follow through without needing constant direction
• Want to help build and improve a new role rather than simply follow an established routine

Experience

We are open to several different backgrounds.

Experience in any of the following could be helpful:

• Customer service
• Customer success
• Account coordination
• Logistics or transportation
• Administrative support

Previous Customer Success experience is not required.

For this role, we care just as much about communication, curiosity, judgment, organization, and follow-through as we do about having the “right” title on your resume.

Benefits

• Long-Term Disability
• 401(k) with Employer Match
• QSEHRA (Qualified Small Employer Health Reimbursement Account)
• Paid time off and holidays
• Professional development opportunities
• Supportive, team-oriented work culture

About Customodal

Customodal is a logistics brokerage focused on helping small and mid-sized manufacturers simplify logistics, lower freight spend, and become more capable transportation buyers.

We are a small team, which means communication, accountability, and teamwork matter. Customers should experience Customodal as one coordinated organization — not as separate Sales, Operations, or Administrative departments.

Why This Role Is Different

This is a new position at Customodal.

You will be joining us during the pilot stage of Customer Success and will have the opportunity to help shape how the function works in practice.

The goal is simple:

Help make sure customers have a consistent, successful experience with Customodal over time.

Pay: $21.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) 4% Match
• Health savings account
• Paid time off
• Paid training

Work Location: In person

Salary : $21 - $28