What are the responsibilities and job description for the Program Manager (OpenText) position at Customer Value Partners?
Overview
CVP is seeking a Program Manager with Enterprise Content Management (OpenText) experience to lead delivery and operations for a Federal Research Institute’s ECM program. The role drives program governance, Agile/EPLC execution, portfolio reporting, stakeholder engagement, and transition-in activities for a mature ECM environment serving scientific, administrative, and collaboration needs across the Federal Research Institute.
Responsibilities
- Own the Project Management Plan and manage all resulting task activities aligned to HHS EPLC; maintain schedule, spending plan, and progress/risk controls; deliver Monthly Admin Reports in Government formats.
- Stand up and enforce a practical Quality Assurance Plan (QAP) with SLAs covering project performance, product quality, staff performance, issue and risk management; drive corrective actions and communications cadence with the COR.
- Govern Agile at scale across solution development, platform administration, and end-user support; ensure adherence to PMO best practices and EPLC standards.
- Coordinate solution demand, capacity, and prioritization across portfolios; sustain product backlogs and release planning.
- Ensure Section 508 and security considerations are embedded in lifecycle reviews, documentation, and acceptance.
- Plan and oversee transition-in and transition-out activities; maintain a hybrid on-site rhythm and meet service hours (7:00–18:00 ET; after-hours on COR request).
- Ensure staff complete required Federal Research Institute Mandatory and Role-Based training prior to work and annually.
Qualifications
- Public Trust eligibility.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- 10 years leading multi-team delivery in federal environments; demonstrated communication with CO/COR and senior stakeholders.
- Proven success managing large OpenText ECM programs (Content Server/AppWorks), Agile/EPLC delivery, portfolio reporting, and QAP-driven performance.
Desired Skills
- NIH experience, including ECM@NIH SaaS onboarding and cross-institute delivery.
Location
- Rockville, MD (Hybrid)
Salary Band: $165,000-185,000 (Depending on experience)
This role is pending program award.
About CVP
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.
Salary : $165,000 - $185,000