What are the responsibilities and job description for the Data Analyst position at Customer Operations?
Do you get excited by new innovations in technology? Are you someone who enjoys leveraging data to create a better experience for customers and employees? Analytical, strategic, and tech-savvy? Then working within our Business Planning & Workforce Management Team at Spectrum may be a great fit for you.
At Spectrum, we keep millions of customers connected across our 41-state footprint. Our Business Planning & Workforce Management Team creates actionable budgets, forecasts, and engagement strategies that support the needs of customers and employees. Utilizing their ability to anticipate workforce needs and adapt to market changes, this team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Data Analyst, you’ll manage specific data and reporting to better assist management in maximizing resources in various departments or lines of business.
WHAT OUR DATA ANALYSTS ENJOY MOST
- Conducting data analysis in support of analytic solutions
- Capturing, developing, and documenting data definitions, business rules, and data quality requirements
- Integrating data from multiple sources to produce requested or required data elements
- Developing reports and deliverables for management and communicating with all levels of stakeholders
- Identifying and defining data quality improvements
- Creating and maintaining report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources
- Ensuring compliance with deliverable reporting requirements by performing quality data audits and analysis
On a typical day you’ll be responsible for creating and producing forecasts, reports, ad hoc requests, and dashboards to provide insights in determining operational impact, trends, and opportunities. If you prioritize and organize effectively and enjoy analyzing, interpreting, and presenting data, this could be the role for you. You’ll continually expand your knowledge and develop skills while growing your career with Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Data analysis and reporting or related experience: 2 years or more
- Education: Bachelor’s degree in business or related field or equivalent experience
- Skills: Demonstrated knowledge of SQL; knowledge of Microsoft software applications (Word, Excel, etc.)
- Abilities: Work independently, as well as in a collaborative team environment; quickly identify business problems & opportunities; manage multiple projects simultaneously; effective written and verbal communication skills
- Hybrid Schedule: Four in-office days weekly
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BDA352 2025-63452 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.