What are the responsibilities and job description for the Data Analyst position at Customer Operations?
Do you enjoy asking the next question when the data doesn’t tell the full story? Are you motivated by work where insight leads directly to action and measurable improvement? At Spectrum, we keep millions of customers connected across our 41-state footprint. The Customer Service Reliability team plays an important role in helping ensure those connections remain dependable and consistent.
As a Data Analyst on Spectrum’s Customer Service Reliability team, you’ll transform complex data into meaningful insights that uncover trends, inform priorities, and support improvements in service performance. Your work will help drive smarter decisions and contribute to a more reliable experience for every home we connect.
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
How You’ll Make an Impact
- Conduct data analysis to support a variety of analytic solutions that inform key business decisions
- Capture, develop and document data definitions, business rules and requirements for data quality
- Integrate data from multiple sources to deliver requested or required data elements
- Create and produce forecasts, reports, dashboards and ad hoc requests for management
- Interpret data and analyze results to provide insights on operational impact, trends and opportunities
- Develop reports and deliverables for management and communicate findings to stakeholders
- Identify and define improvements for data quality and ensure compliance through audits and analysis
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in business or related field or equivalent experience
Experience
- 2 years of data analysis and reporting or related experience
Skills
- Prioritize, organize and manage multiple projects and priorities simultaneously
- Work independently as well as collaboratively within a team
- Analyze and interpret data to identify business problems and opportunities
- Communicate clearly in both oral and written formats with management
- Prepare and present data-driven presentations
- Proficiency with software applications such as Word and Excel
- Demonstrated knowledge of SQL
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BDA352 2026-72641 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.