What are the responsibilities and job description for the Business Sales Activation Specialist position at Customer Operations?
Are you ready to be the driving force behind business growth and customer satisfaction? As a Sales Activation Specialist I at Spectrum, you will handle calls from potential business customers, partnering with various departments to facilitate order fulfillment. Your role will encompass determining serviceability, completing order entries and managing the order lifecycle. By ensuring seamless operations and exceptional service, you will make a significant impact on our organization and help businesses thrive. Join our dynamic team and contribute to our success in delivering top-notch solutions.
What our Sales Activation Specialist I Enjoy Most About the Role
- Enhancing the customer experience by handling calls and processing order entries for various services.
- Communicating with customers and partners via phone, chat and email to maximize sales opportunities.
- Acting as a liaison for multiple groups, ensuring order accuracy and handling non-standard scenarios.
- Managing order queues, scheduling orders and completing pre-sales activities and follow-ups.
- Sharing best practices, identifying upselling opportunities and meeting customer needs efficiently.
Working Conditions
- Normal office environment; flexible work schedule may be required.
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 2 years in sales or customer service
Skills & Abilities
- Strong verbal and written communication in English
- Ability to prioritize, organize, and manage multiple tasks
- Effective at resolving customer complaints and issues
- Ability to work independently and in a group setting
- Comfortable with prolonged seated work and taking back-to-back calls
- Knowledge of residential product information, packaging, pricing, and offers
- Proficiency with personal computers and software applications
- Knowledge of Cable, HIS, and Telephone services
- Understanding of general accounting and billing procedures
Preferred Qualifications
- Ability to maintain confidentiality and solve problems under pressure
- Knowledge of the cable industry and its products and services
CSU105 2025-66016 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
