Quality Support Specialist (QSS) - Cincinnati, OH

Join Our Team as a Quality Support Specialist (QSS)!

About CES:
Customer Engineering Services, LLC (CES) is a provider of Technical Services, specializing in product installation, preventative maintenance, on-site repairs, and helpdesk support for clients with inventory throughout the U.S. We currently have an exciting career opportunity for Quality Support Specialist.

As a Quality Support Specialist, you will play a vital role in assisting Walmart Associates and Management with directives from the Walmart Home Office and Fujifilm management. Your goal will be to ensure their customers' photo commitments are met with superior quality. You’ll promote quality awareness, provide training, and support operational excellence while fostering strong relationships within your assigned region.

Key Responsibilities:

• Quality & Training Support:
  • Promote quality awareness with Walmart Management and Associates through operational and maintenance training of photo equipment and operations
  • Conduct store visits to provide training, certification, and ongoing support
• Data Analysis & Improvement:
  • Review year-over-year sales trends, compare them to national averages, and identify areas for improvement
  • Work cross-functionally to improve program efficiencies and effectiveness
• Relationship Management:
  • Build and maintain relationships within the assigned region by consistently engaging Market Managers using structured and approved methods
  • Provide updates, reports, and assistance to drive business goals
• Technical Support:
  • Troubleshoot and diagnose photo equipment hardware and software issues, recommending appropriate corrective actions or services
  • Repair escalated service issues effectively and efficiently
• Leadership & Collaboration:
  • Promote cross-team communication and foster a team-oriented environment at all levels of CES
  • Intervene in conflicts to improve communication, diffuse tension, and resolve problems
• Administrative & Safety Compliance:
  • Meet all administrative deadlines and follow proper safety procedures at all times
  • Perform other related duties as assigned

Qualifications:

• High School Diploma or GED required; 3–5 years of equivalent work experience in field service
• Proficient with Google Business Services (Google Mail, Drive, Docs, Sheets) and Microsoft Office (Word, Excel)
• Strong leadership and teamwork abilities
• Excellent communication skills (verbal and written)
• Effective time management and organizational skills
• Experience managing client needs and working in high-pressure environments
• Self-motivated with the ability to follow directions and work independently
• Knowledge transfer skills and experience mentoring or training less experienced technicians

Working Conditions:

• Primarily works in customer locations across a large geographical territory
• Home office work for reviewing reports and planning territory visits
• Ability to work evenings and weekends as needed

Physical Requirements:

• Frequent standing, walking, stooping, kneeling, crouching, or crawling
• Occasionally required to sit and climb or balance
• Must lift and move equipment weighing up to 50 lbs
• Use of ladders and limited workspace scenarios may be required
• Extensive driving to client locations; visual acuity required for operating motor vehicles

Benefits and Perks:

• Competitive Salary
• Company-Paid Vehicle Provided
• Comprehensive Insurance Offerings: Health, Dental, and Vision
• 401(k) Matching Program
• Company-Provided Tool Kit, Cell Phone, and Laptop
• Company Credit Card
• Paid Short-Term/Long-Term Disability
• Paid Life Insurance Policy
• Paid Time Off (PTO)

Customer Engineering Services is an Equal Opportunity Employer.
CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Apply today to join our team!