Operations Coordinator

About Custom Craft

Custom Craft Roofing & Construction, LLC has proudly served Eastern Wisconsin for over 20 years. As a well-established roofing contractor, we've built a reputation for quality workmanship, dependable service, and strong relationships throughout the communities we serve, including Sheboygan, Ozaukee, Milwaukee, Fond du Lac, Washington, and the surrounding areas.

We're certified/preferred installers for CertainTeed, Duro-Last, Brava, Mule-Hide, and other leading manufacturers, delivering residential and commercial roofing solutions with a commitment to excellence, trust, and customer satisfaction.

About This Position & Why This Role Exists

The Operations Coordinator serves as the bridge between sales and production, ensuring every project is fully prepared before work begins. This role is responsible for verifying that each job has the information, documentation, materials, and communication needed to allow the production team to execute efficiently and deliver an exceptional customer experience.

As the gatekeeper between "sold" and "production-ready," the Operations Coordinator owns the project setup process and verifies that each project meets Custom Craft's standards before advancing to the next stage. No job moves forward until it is complete, accurate, and ready for a successful handoff to the Production Manager.

What You'll OwnHandoff Verification (Gatekeeper Function)

• Confirm every job has a completed handoff meeting between Salesman and Production Manager before it's scheduled
• Verify contracts, deposits, and material selections are fully signed and on file
• Audit job files against the standard checklist - flag and resolve gaps before they become field problems, not after
• Hold the line: a job with incomplete documentation does not move forward, regardless of schedule pressure

Material Coordination

• Verify material lists match the signed scope and estimate before ordering
• Track material orders, confirm lead times, and flag anything that could delay a start date
• Coordinate with Estimators and Salesmen to resolve discrepancies between quoted and ordered materials

Project Setup & Scheduling Support

• Build out the production-ready job file: notes, specs, material selections, site access details, permits where applicable
• Maintain the production schedule/pipeline visibility so the Production Manager always knows what's coming and what's ready
• Serve as the point of contact when sales, estimating, or production need a status check on a job's readiness

Process Ownership

• Maintain and refine the handoff checklist and job-file standards as gaps are identified
• Report recurring breakdown points (which step, which person, which job type) so leadership can address root causes, not just symptoms
• Provide regular visibility to ownership on job-readiness status across the pipeline

What Success Looks Like

• Zero jobs entering production without a completed, verified handoff
• Material lists ordered match signed material selections - no mid-project surprises
• Production Managers consistently report they're receiving complete, accurate job files
• A clear, current record of where every sold job stands in the setup pipeline

What We're Looking For

• Highly organized, detail-obsessed, comfortable saying “not yet” to a job that isn't ready
• Experience in construction, roofing, or trades operations/coordination preferred, but process discipline matters more than industry background
• Confident communicating with Salesmen, Estimators, and Production Managers - this role requires holding people accountable to the checklist without being the person who does the work for them
• Comfortable with basic project tracking tools/software (or willing to help build the system)
• Ability to spot a gap in documentation before it becomes a gap in production

Reports To

Ownership / Production Manager (confirm reporting line)

Pay: $18.00 - $23.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $18 - $23