What are the responsibilities and job description for the Customer Service Representative position at Customand?
About Us
Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation whether local or long-distance is executed with precision and care.
About Job
We are seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations. The ideal candidate is organized, communicates clearly, and is committed to delivering excellent customer service.
Responsibilities
Qualifications
Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation whether local or long-distance is executed with precision and care.
About Job
We are seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations. The ideal candidate is organized, communicates clearly, and is committed to delivering excellent customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms.
- Provide accurate information regarding delivery schedules, services, and company processes.
- Coordinate with drivers, dispatchers, and operations staff to resolve customer needs.
- Enter and update customer information, orders, and service notes in company systems.
- Handle complaints and service issues with professionalism and problem-solving skills.
- Track shipments and provide real-time updates to customers.
Qualifications
- High School Diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to multitask, stay organized, and work in a fast-paced environment
- Basic computer and data entry skills
- Professional, dependable, and team-oriented attitude
- Competitive pay
- Paid training
- Health, dental, and vision insurance
- Paid time off (PTO)
- Weekly pay
- Opportunities for advancement
Salary : $17 - $27