What are the responsibilities and job description for the Call Center Representative position at Customand?
About Us
Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation—whether local or long-distance—is executed with precision and care.
About Job
We are seeking a friendly, reliable, and customer-focused Call Center Representative to support our operations in Cincinnati, OH. In this role, you will assist customers, coordinate service requests, and communicate with internal teams to ensure smooth and timely transportation services. The ideal candidate is organized, communicates clearly, and is committed to providing excellent customer service.
Responsibilities
Qualifications
Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation—whether local or long-distance—is executed with precision and care.
About Job
We are seeking a friendly, reliable, and customer-focused Call Center Representative to support our operations in Cincinnati, OH. In this role, you will assist customers, coordinate service requests, and communicate with internal teams to ensure smooth and timely transportation services. The ideal candidate is organized, communicates clearly, and is committed to providing excellent customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms in a professional manner.
- Provide accurate information regarding delivery schedules, services, and company procedures.
- Coordinate with drivers, dispatchers, and operations staff to address customer needs and resolve issues.
- Enter, update, and maintain customer information, orders, and service notes in company systems.
- Handle complaints and service concerns with professionalism and effective problem-solving skills.
Qualifications
- High school diploma or equivalent (required).
- Strong verbal communication and problem-solving skills.
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
- Basic computer knowledge and accurate data entry skills.
- Competitive pay
- Paid training
- Health, dental, and vision insurance
- Paid time off (PTO)
- Weekly pay
- Opportunities for advancement
Salary : $18 - $27